Gorgias records 2,660,498 monthly visits with +2.4% month-over-month growth and Contact for Pricing pricing. Toki records 86,216 monthly visits with +24.5% growth and Freemium pricing.
Conversational AI and helpdesk built for ecommerce brands
An executive assistant that finds and handles what matters
| Dimension / Metric | | |
|---|---|---|
| Official Domain | gorgias.com | toki.com |
| Pricing Model | Contact for Pricing | Freemium |
| Monthly Visits | 2.66M (2,660,498) | 86.22K (86,216) |
| MoM Traffic Delta | +61.65K (+2.4%) | +16.98K (+24.5%) |
| Primary Market & Share | 🇺🇸 United States (65.9%) | 🇧🇷 Brazil (59.8%) |
| Direct Visits / mo | 2.07M | 38.95K |
| User Rating | 4.7 | 4.4 |
| Supported Platforms | Website | Website |
Conversational AI and helpdesk built for ecommerce brands
Pre-trained on over a billion conversations and grounded in your store's live order, customer and product data, with your tone, policies and guardrails applied.
Email, chat, SMS, WhatsApp, Instagram, Facebook and phone all arrive in one queue, on the same customer record as Fin-style AI resolutions and human replies.
Agents and the AI can cancel orders, issue refunds, apply discounts or upsell directly inside the ticket without switching tools.
Orders, customers and products are pulled natively into the ticket view, with 300+ additional integrations across the ecommerce stack.
An executive assistant that finds and handles what matters
Sync email, calendars, Slack and other tools and Toki surfaces the tasks and goals that matter instead of waiting for you to file each one manually.
Speak, type or send a screenshot. Toki accepts all three, replies in kind, and can phone you when something genuinely needs attention.
Create events, reschedule, block deep-work time and resolve conflicts by describing what you want in plain language rather than clicking through forms.
Toki learns how you plan and what you prefer, so reminders sharpen and recommendations fit your working style over time.
SpecialistAn enterprise-grade autonomous AI agent platform that automates customer service, sales, and complex CRM workflows.
SpecialistAn enterprise-grade autonomous AI agent platform that automates customer service, sales, and complex CRM workflows.
A leading AI-first customer service platform offering advanced multi-channel routing and the Fin AI agent.
A unified customer conversation platform bringing multi-channel messaging and AI agents into a single collaborative team inbox.
A unified customer conversation platform bringing multi-channel messaging and AI agents into a single collaborative team inbox.
An omnichannel customer support platform providing shared inboxes, helpdesks, and no-code AI chat agents for growing businesses.
An omnichannel customer support platform providing shared inboxes, helpdesks, and no-code AI chat agents for growing businesses.
AI calendar that defends your focus time and schedules work automatically
AI calendar that defends your focus time and schedules work automatically
SpecialistConnects autonomous AI agents directly to company knowledge bases to resolve customer support tickets with high accuracy.
SpecialistConnects autonomous AI agents directly to company knowledge bases to resolve customer support tickets with high accuracy.
A popular ecommerce customer service platform featuring trainable AI chatbots and a unified multi-channel shared inbox.
A popular ecommerce customer service platform featuring trainable AI chatbots and a unified multi-channel shared inbox.
SpecialistThe AI super app for work — tasks, projects, calendar and meetings in one place
SpecialistThe AI super app for work — tasks, projects, calendar and meetings in one place
An adaptive AI work assistant that learns how you work across inboxes, calendars, chats, and apps
An adaptive AI work assistant that learns how you work across inboxes, calendars, chats, and apps
An omnichannel customer service and live chat platform designed specifically for ecommerce brands with built-in AI automation.
An omnichannel customer service and live chat platform designed specifically for ecommerce brands with built-in AI automation.
An ecommerce-focused helpdesk and AI support platform that handles order lookups, returns, and automated ticketing like Gorgias.
An ecommerce-focused helpdesk and AI support platform that handles order lookups, returns, and automated ticketing like Gorgias.
