Gorgias records 2,660,498 monthly visits with +2.4% month-over-month growth and Contact for Pricing pricing. Trellus records 232,837 monthly visits with +33.9% growth and Paid, Contact for Pricing pricing.
Conversational AI and helpdesk built for ecommerce brands
Power and parallel dialer with live AI coaching inside your CRM
| Dimension / Metric | | |
|---|---|---|
| Official Domain | gorgias.com | trellus.ai |
| Pricing Model | Contact for Pricing | Paid, Contact for Pricing |
| Monthly Visits | 2.66M (2,660,498) | 232.84K (232,837) |
| MoM Traffic Delta | +61.65K (+2.4%) | +58.97K (+33.9%) |
| Primary Market & Share | 🇺🇸 United States (65.9%) | 🇺🇸 United States (72%) |
| Direct Visits / mo | 2.07M | 185.25K |
| User Rating | 4.7 | 4.1 |
| Supported Platforms | Website | Website |
Conversational AI and helpdesk built for ecommerce brands
Pre-trained on over a billion conversations and grounded in your store's live order, customer and product data, with your tone, policies and guardrails applied.
Email, chat, SMS, WhatsApp, Instagram, Facebook and phone all arrive in one queue, on the same customer record as Fin-style AI resolutions and human replies.
Agents and the AI can cancel orders, issue refunds, apply discounts or upsell directly inside the ticket without switching tools.
Orders, customers and products are pulled natively into the ticket view, with 300+ additional integrations across the ecommerce stack.
Power and parallel dialer with live AI coaching inside your CRM
Dial one contact at a time or call up to five lines simultaneously and be connected to whoever answers, directly from supported CRMs and sales platforms.
Eligible contacts are ranked by estimated likelihood of answering so reps spend each call block on the numbers most likely to turn into a conversation.
Suggested replies to questions and objections appear during the live call, with a transcript and notes available for review afterward.
Managers and teammates share a calling room where they can see who is dialing, listen to live conversations and coach reps as they happen.
SpecialistAn enterprise-grade autonomous AI agent platform that automates customer service, sales, and complex CRM workflows.
SpecialistAn enterprise-grade autonomous AI agent platform that automates customer service, sales, and complex CRM workflows.
A leading AI-first customer service platform offering advanced multi-channel routing and the Fin AI agent.
SpecialistIntegrates voice calls with robust AI contact center features, but functions more as a complete phone system.
SpecialistIntegrates voice calls with robust AI contact center features, but functions more as a complete phone system.
A unified customer conversation platform bringing multi-channel messaging and AI agents into a single collaborative team inbox.
A unified customer conversation platform bringing multi-channel messaging and AI agents into a single collaborative team inbox.
An omnichannel customer support platform providing shared inboxes, helpdesks, and no-code AI chat agents for growing businesses.
An omnichannel customer support platform providing shared inboxes, helpdesks, and no-code AI chat agents for growing businesses.
SpecialistCombines cloud calling and conversation intelligence, but lacks Trellus's dedicated parallel dialing engine.
SpecialistConnects autonomous AI agents directly to company knowledge bases to resolve customer support tickets with high accuracy.
SpecialistConnects autonomous AI agents directly to company knowledge bases to resolve customer support tickets with high accuracy.
A popular ecommerce customer service platform featuring trainable AI chatbots and a unified multi-channel shared inbox.
A popular ecommerce customer service platform featuring trainable AI chatbots and a unified multi-channel shared inbox.
An omnichannel customer service and live chat platform designed specifically for ecommerce brands with built-in AI automation.
An omnichannel customer service and live chat platform designed specifically for ecommerce brands with built-in AI automation.
An ecommerce-focused helpdesk and AI support platform that handles order lookups, returns, and automated ticketing like Gorgias.
An ecommerce-focused helpdesk and AI support platform that handles order lookups, returns, and automated ticketing like Gorgias.
SpecialistAn AI-native contact center platform deploying conversational agents across digital messaging channels and voice support.
SpecialistAn AI-native contact center platform deploying conversational agents across digital messaging channels and voice support.
SpecialistOffers VoIP phone systems and virtual numbers with AI capabilities, but lacks advanced parallel calling tools.
SpecialistOffers VoIP phone systems and virtual numbers with AI capabilities, but lacks advanced parallel calling tools.
