Gorgias records 2,660,498 monthly visits with +2.4% month-over-month growth and Contact for Pricing pricing. Unless records 4,497 monthly visits with +17% growth and Paid (outcome-based subscription; two plans) pricing.
Conversational AI and helpdesk built for ecommerce brands
One AI customer agent for every moment — built for regulated Europe
| Dimension / Metric | | |
|---|---|---|
| Official Domain | gorgias.com | unless.com |
| Pricing Model | Contact for Pricing | Paid (outcome-based subscription; two plans) |
| Monthly Visits | 2.66M (2,660,498) | 4.5K (4,497) |
| MoM Traffic Delta | +61.65K (+2.4%) | +652 (+17%) |
| Primary Market & Share | 🇺🇸 United States (65.9%) | 🇺🇸 United States (91.3%) |
| Direct Visits / mo | 2.07M | 1.76K |
| User Rating | 4.7 | 4.4 |
| Supported Platforms | Website | Website |
Conversational AI and helpdesk built for ecommerce brands
Pre-trained on over a billion conversations and grounded in your store's live order, customer and product data, with your tone, policies and guardrails applied.
Email, chat, SMS, WhatsApp, Instagram, Facebook and phone all arrive in one queue, on the same customer record as Fin-style AI resolutions and human replies.
Agents and the AI can cancel orders, issue refunds, apply discounts or upsell directly inside the ticket without switching tools.
Orders, customers and products are pulled natively into the ticket view, with 300+ additional integrations across the ecommerce stack.
One AI customer agent for every moment — built for regulated Europe
SpecialistAn enterprise-grade autonomous AI agent platform that automates customer service, sales, and complex CRM workflows.
SpecialistAn enterprise-grade autonomous AI agent platform that automates customer service, sales, and complex CRM workflows.
Free / Open-sourceAI-first customer service with a natively integrated AI agent
Enterprise AI grounded in your company's own knowledge
A unified customer conversation platform bringing multi-channel messaging and AI agents into a single collaborative team inbox.
A unified customer conversation platform bringing multi-channel messaging and AI agents into a single collaborative team inbox.
Free / Open-sourceAI-first customer support platform with a shared inbox built in
Free / Open-sourceAI-first customer support platform with a shared inbox built in
Free / Open-sourceAutonomous AI agents for customer service, content and operations
Free / Open-sourceAutonomous AI agents for customer service, content and operations
Free / Open-sourceAI customer service that answers instantly and turns chats into revenue
Free / Open-sourceAI customer service that answers instantly and turns chats into revenue
An omnichannel customer service and live chat platform designed specifically for ecommerce brands with built-in AI automation.
An omnichannel customer service and live chat platform designed specifically for ecommerce brands with built-in AI automation.
An ecommerce-focused helpdesk and AI support platform that handles order lookups, returns, and automated ticketing like Gorgias.
An ecommerce-focused helpdesk and AI support platform that handles order lookups, returns, and automated ticketing like Gorgias.
SpecialistAn AI-native contact center platform deploying conversational agents across digital messaging channels and voice support.
SpecialistAn AI-native contact center platform deploying conversational agents across digital messaging channels and voice support.
Agentic B2B support platform unifying every channel, AI agents, and customer context
Agentic B2B support platform unifying every channel, AI agents, and customer context
Free / Open-sourceNo-code AI agents that answer, act and hand off across every channel
