Gorgias records 2,660,498 monthly visits with +2.4% month-over-month growth and Contact for Pricing pricing. Zigpoll AI records 14,298 monthly visits with -36.7% growth and Freemium, Paid pricing.
Conversational AI and helpdesk built for ecommerce brands
Know exactly why customers buy — and why they don't
| Dimension / Metric | | |
|---|---|---|
| Official Domain | gorgias.com | app.zigpoll.com |
| Pricing Model | Contact for Pricing | Freemium, Paid |
| Monthly Visits | 2.66M (2,660,498) | 14.3K (14,298) |
| MoM Traffic Delta | +61.65K (+2.4%) | -8.29K (-36.7%) |
| Primary Market & Share | 🇺🇸 United States (65.9%) | 🇺🇸 United States (59.7%) |
| Direct Visits / mo | 2.07M | 11.22K |
| User Rating | 4.7 | 4.3 |
| Supported Platforms | Website | Website |
Conversational AI and helpdesk built for ecommerce brands
Pre-trained on over a billion conversations and grounded in your store's live order, customer and product data, with your tone, policies and guardrails applied.
Email, chat, SMS, WhatsApp, Instagram, Facebook and phone all arrive in one queue, on the same customer record as Fin-style AI resolutions and human replies.
Agents and the AI can cancel orders, issue refunds, apply discounts or upsell directly inside the ticket without switching tools.
Orders, customers and products are pulled natively into the ticket view, with 300+ additional integrations across the ecommerce stack.
Know exactly why customers buy — and why they don't
Ask buyers why they purchased right at checkout and tie every answer to a real Shopify order, so you see revenue, AOV and repeat rate by channel.
Catch visitors as they are about to leave and learn what stopped them from converting, so you can fix friction at the point it happens.
Ask the 0 to 10 question on the thank-you page, by email or by SMS, with each score arriving alongside the order and the reason behind it.
AI analyses free-text answers in real time, and you can ask plain-English questions about your data and get answers in seconds.
SpecialistAn enterprise-grade autonomous AI agent platform that automates customer service, sales, and complex CRM workflows.
SpecialistAn enterprise-grade autonomous AI agent platform that automates customer service, sales, and complex CRM workflows.
A leading AI-first customer service platform offering advanced multi-channel routing and the Fin AI agent.
Your agentic AI business team for global e-commerce and sourcing
A unified customer conversation platform bringing multi-channel messaging and AI agents into a single collaborative team inbox.
A unified customer conversation platform bringing multi-channel messaging and AI agents into a single collaborative team inbox.
An omnichannel customer support platform providing shared inboxes, helpdesks, and no-code AI chat agents for growing businesses.
An omnichannel customer support platform providing shared inboxes, helpdesks, and no-code AI chat agents for growing businesses.
SpecialistConnects autonomous AI agents directly to company knowledge bases to resolve customer support tickets with high accuracy.
SpecialistConnects autonomous AI agents directly to company knowledge bases to resolve customer support tickets with high accuracy.
A popular ecommerce customer service platform featuring trainable AI chatbots and a unified multi-channel shared inbox.
A popular ecommerce customer service platform featuring trainable AI chatbots and a unified multi-channel shared inbox.
An omnichannel customer service and live chat platform designed specifically for ecommerce brands with built-in AI automation.
An omnichannel customer service and live chat platform designed specifically for ecommerce brands with built-in AI automation.
AI feedback capture that ties customer requests to revenue
An ecommerce-focused helpdesk and AI support platform that handles order lookups, returns, and automated ticketing like Gorgias.
An ecommerce-focused helpdesk and AI support platform that handles order lookups, returns, and automated ticketing like Gorgias.
Privacy-first AI surveys with end-to-end encrypted responses
Privacy-first AI surveys with end-to-end encrypted responses
Turn customer voices into confident decisions
