HEROZ records 1,800,065 monthly visits with +2.3% month-over-month growth and Contact for Pricing pricing. Intercom records 4,471,110 monthly visits with +2.7% growth and Free Trial, Paid pricing.
Japanese AI company turning shogi-grade deep learning into enterprise and consumer products
AI-first customer service with a natively integrated AI agent
| Dimension / Metric | | |
|---|---|---|
| Official Domain | heroz.jp | intercom.com |
| Pricing Model | Contact for Pricing | Free Trial, Paid |
| Monthly Visits | 1.8M (1,800,065) | 4.47M (4,471,110) |
| MoM Traffic Delta | +41.16K (+2.3%) | +117.9K (+2.7%) |
| Primary Market & Share | 🇯🇵 Japan (99.4%) | 🇺🇸 United States (39%) |
| Direct Visits / mo | 1.27M | 3.58M |
| User Rating | 4.2 | 4.5 |
| Supported Platforms | Website | Website |
Japanese AI company turning shogi-grade deep learning into enterprise and consumer products
Machine learning and deep learning methods refined over years of computer-shogi, chess and backgammon engine development, reusable across industries.
AI consulting, data analytics and DX support delivered to financial institutions and enterprises, including the HEROZ ASK and BLOOMWORKS offerings.
Consumer titles such as Shogi Wars, CHESS HEROZ and BackgammonAce that scale the same AI technology to a mass audience.
Corporate AI training programs that help client teams build their own machine learning capability.
AI-first customer service with a natively integrated AI agent
An AI agent trained specifically for customer service that resolves routine and increasingly complex multi-step queries across every channel.
Chat, email, phone, and messaging conversations arrive in one shared inbox with ticketing built for collaboration across teams.
An assistant that proactively surfaces context from connected systems and handles admin work without leaving the conversation view.
Centralize and measure the content behind AI and self-serve support, with suggestions on what to fix and one-click actions.
SpecialistAutomates enterprise workflows with autonomous agents, but is tied specifically to the Salesforce ecosystem.
SpecialistAutomates enterprise workflows with autonomous agents, but is tied specifically to the Salesforce ecosystem.
Tailored specifically for ecommerce ticketing and deep Shopify integrations, whereas Intercom serves broader SaaS and tech businesses.
Unifies extensive social messaging channels into a single inbox, but provides less sophisticated built-in autonomous AI agent training.
Unifies extensive social messaging channels into a single inbox, but provides less sophisticated built-in autonomous AI agent training.
Provides a robust shared inbox and live chat tools, but has a lighter enterprise AI ecosystem than Intercom.
Provides a robust shared inbox and live chat tools, but has a lighter enterprise AI ecosystem than Intercom.
SpecialistFocuses heavily on Japanese generative AI education and corporate training rather than bespoke AI product engineering.
SpecialistAutonomous AI agents for customer service, content and operations
SpecialistAutonomous AI agents for customer service, content and operations
Offers straightforward AI support automation for smaller teams, but lacks Intercom's advanced multi-channel routing and custom apps.
Offers straightforward AI support automation for smaller teams, but lacks Intercom's advanced multi-channel routing and custom apps.
Integrates live chat and helpdesk ticketing with trainable AI, but lacks Intercom's expansive developer platform and custom bots.
Integrates live chat and helpdesk ticketing with trainable AI, but lacks Intercom's expansive developer platform and custom bots.
SpecialistAI support agent plus helpdesk built for ecommerce brands
SpecialistAI support agent plus helpdesk built for ecommerce brands
SpecialistFocuses heavily on B2B customer support and account context, but offers less lightweight consumer-facing live chat widgets.
SpecialistFocuses heavily on B2B customer support and account context, but offers less lightweight consumer-facing live chat widgets.
SpecialistThe multimodal data layer for computer vision and physical AI teams
SpecialistThe multimodal data layer for computer vision and physical AI teams
No-code AI agents that answer, act and hand off across every channel
