Deacon vs Pylon

Deacon replies only from passages found in your website, uploaded files, pasted text and written answers. When nothing covers the question it says so rather than inventing an answer, and often links back to the source page.

It answers in whatever language the visitor writes in, and the widget buttons and labels are localised into 41 languages. Visitors can attach a screenshot or PDF, which Deacon reads to understand the question.

All conversations are logged and grouped into topics with counts, labelled as how-to questions, feature requests, bug reports or pricing questions, so you see what customers are stuck on and what they want built next.

When someone leaves an email or asks for a person you get notified, and you reply from the dashboard into the live chat. Each answer you write becomes knowledge, so the same question is handled automatically next time.

Unify Slack, Microsoft Teams, Discord, Telegram, WhatsApp, email, chat widget, SMS and phone conversations into one queue with shared routing, SLAs and views.

Assist Agent, Support Agent and Slack Agent investigate issues, take action through connected tools and follow reusable Skills that encode how your team works.

Tie every ticket to the customer account, product usage, CRM records and internal systems so agents and humans work from complete context.

Publish help articles with AI-assisted drafting, federated search and auto-translation, and give customers a branded self-service portal with ticketing and feature requests.