How do their growth rates compare?

Hiver has a month-over-month growth rate of -28.4%; Salesforce Agentforce (formerly Einstein) has +2.2%.

How does pricing compare?

Hiver: Freemium, Free Trial, Paid, Free. Hiver offers a free tier plus paid plans and a free trial, with pricing typically based on users. Exact plan names and prices are listed on its pricing page. Salesforce Agentforce (formerly Einstein): Freemium. Existing Enterprise+ customers can start free via Salesforce Foundations ($0); usage-based options include Flex Credits at $500 per 100,000 credits ($0.10 per standard action, $0.15 per voice action), $2 per customer conversation, or $2 per Help Agent resolution, while unmetered employee seat add-ons cost $125–$150/user/month and Max (Agentforce 1) Editions start at $550/user/month.

What are alternatives to Hiver and Salesforce Agentforce (formerly Einstein)?

Other tools in related categories include tawk.to, Zapier, Intercom, Intercom, Gong – Revenue AI OS.

Hiver vs Salesforce Agentforce (formerly Einstein) — Traffic (140.33K vs 111.91M), Pricing & Verdict

Open AI Tools

Side-by-Side Traffic & Specification Matrix

Dimension / Metric	Hiver	Salesforce Agentforce (formerly Einstein)
Official Domain	hiverhq.com	salesforce.com
Pricing Model	Freemium, Free Trial, Paid, Free	Freemium
Monthly Visits	140.33K (140,328)	111.91M (111,910,743)
MoM Traffic Delta	-55.69K (-28.4%)	+2.4M (+2.2%)
Primary Market & Share	🇺🇸 United States (51.4%)	🇺🇸 United States (43%)
Direct Visits / mo	94.58K	60.74M
User Rating	4.3	4.4
Supported Platforms	Website	Website

Hiver

Agentic customer service platform where teams and AI resolve support together

Unified omnichannel ticketing

Handle email, chat, Slack, Teams, voice, WhatsApp and a help center from one workspace, with shared inboxes for teams that stay in Gmail.

Assist Agent

AI investigates issues across past conversations, docs, connected systems and codebases, then drafts contextual replies and takes action with approval.

Frontline Agent with Skills

Define how AI resolves complex multi-step requests, deploy across every channel, and test performance on real scenarios before going live.

Self-healing knowledge

AI reviews resolved tickets to spot gaps in the help center and turn proven resolutions into new articles, keeping documentation current.

Strengths & Pros

+Combines powerful AI agents with a mature omnichannel helpdesk
+Works either as a dedicated platform or inside Gmail
+Deep integrations with Jira, Linear, Asana, Salesforce, NetSuite and Stripe
+Self-healing knowledge and analytics reduce manual documentation and reporting
+

Frequently Asked Questions: Hiver vs Salesforce Agentforce (formerly Einstein)

Hiver has 140,328 monthly visits, while Salesforce Agentforce (formerly Einstein) has 111,910,743. Traffic estimates describe audience size, not product quality.

More Head-to-Head Matchups

tawk.to vs Hiver

5.87M visits/mo

tawk.to vs Salesforce Agentforce (formerly Einstein)

117.64M visits/mo

Hiver vs Zapier

5.21M visits/mo

Salesforce Agentforce (formerly Einstein) vs Zapier

116.98M visits/mo

Hiver vs Intercom

4.61M visits/mo

Intercom vs Salesforce Agentforce (formerly Einstein)

116.38M visits/mo

Best Alternatives to Hiver & Salesforce Agentforce (formerly Einstein) (12)

Hiver vs Salesforce Agentforce (formerly Einstein) — Traffic (140.33K vs 111.91M), Pricing & Verdict | Open AI Tools

Salesforce Agentforce (formerly Einstein)

Autonomous enterprise AI agents and CRM intelligence powered by Salesforce Data 360 and Atlas.

Atlas Reasoning Engine & Long-Horizon Runtime

Deconstructs complex queries into multi-step action plans grounded in Data 360, retaining state across days or weeks to complete multi-touch operational workflows with human escalation guardrails.

Low-Code Agent Builder & Agent Script

Configure custom agents, subagents, natural-language instructions, and deterministic guardrails using existing Salesforce Flows, Prompt Builder templates, Apex code, and MuleSoft APIs.

Multi-Agent Orchestration & MCP Interoperability

Coordinate specialized subagents across departments and connect securely to external enterprise tools through verified Model Context Protocol (MCP) servers from AgentExchange partners.

Agentforce Voice & Omnichannel Deployment

Replace rigid telephone IVR trees with low-latency conversational voice agents alongside unified deployments across web chat, WhatsApp, SMS, mobile apps, and Slack.

Strengths & Pros

+Deep native access to Salesforce CRM objects, Flows, Apex logic, MuleSoft integrations, and Data 360 without brittle third-party syncing.
+Flexible 2026 billing models let enterprises choose between per-action Flex Credits ($0.10/action), $2 per conversation, $2 per resolution, or unmetered per-user licenses.
+Enterprise-grade Einstein Trust Layer enforces zero data retention with external LLM providers, PII masking, and toxicity detection.
+Supports open multi-agent interoperability via Model Context Protocol (MCP) and Long-Horizon multi-day task execution.

Limitations

–Consumption pricing across Flex Credits, Data 360 credits, and seat add-ons is complex to forecast and prevents mixing Flex Credits and Conversation meters in the same org.
–Requires clean, well-structured Salesforce CRM and Data 360 governance to avoid inaccurate agent actions.
–Full enterprise capabilities carry a steep total cost of ownership, with top-tier Max / Agentforce 1 editions reaching $550 per user per month.