
Free / Open-sourceFree live chat, inbox and AI helpdesk for your website
Hiver records 140,328 monthly visits with -28.4% month-over-month growth and Freemium, Free Trial, Paid, Free pricing. Solvea records 20,906 monthly visits with +8.3% growth and Paid, Contact for Pricing pricing.
AI customer service agents that resolve, not just deflect
| Dimension / Metric | ![]() | |
|---|---|---|
| Official Domain | hiverhq.com | solvea.cx |
| Pricing Model | Freemium, Free Trial, Paid, Free | Paid, Contact for Pricing |
| Monthly Visits | 140.33K (140,328) | 20.91K (20,906) |
| MoM Traffic Delta | -55.69K (-28.4%) | +1.6K (+8.3%) |
| Primary Market & Share | 🇺🇸 United States (51.4%) | 🇵🇭 Philippines (40.1%) |
| Direct Visits / mo | 94.58K | 14.17K |
| User Rating | 4.3 | 4.4 |
| Supported Platforms | Website | Website |

Agentic customer service platform where teams and AI resolve support together
Handle email, chat, Slack, Teams, voice, WhatsApp and a help center from one workspace, with shared inboxes for teams that stay in Gmail.
AI investigates issues across past conversations, docs, connected systems and codebases, then drafts contextual replies and takes action with approval.
Define how AI resolves complex multi-step requests, deploy across every channel, and test performance on real scenarios before going live.
AI reviews resolved tickets to spot gaps in the help center and turn proven resolutions into new articles, keeping documentation current.
AI customer service agents that resolve, not just deflect
Covers pre-sales, order and after-sales questions across email, live chat, app and help center, resolved automatically from your knowledge base and business rules.
Answers and places multilingual calls, routes callers in real time, and produces call records and summaries logged for follow-up.
Brings tickets from every channel into one place and coordinates handoffs between AI and human agents so nothing is dropped.
Self-learning knowledge base, intent understanding, long-term memory, automated tagging, reports and AI quality assurance keep service consistent.

Free / Open-sourceFree live chat, inbox and AI helpdesk for your website

Free / Open-sourceAI-first customer service with a natively integrated AI agent

Robust AI-first customer engagement and messaging platform, but typically more expensive than Hiver's email-centric shared inbox.
Robust AI-first customer engagement and messaging platform, but typically more expensive than Hiver's email-centric shared inbox.

Centralized messaging inbox that unites social channels and WhatsApp chats, but lacks Hiver's deep Google Workspace integration.
Centralized messaging inbox that unites social channels and WhatsApp chats, but lacks Hiver's deep Google Workspace integration.
Free / Open-sourceAI-first customer support platform with a shared inbox built in
Free / Open-sourceAI-first customer support platform with a shared inbox built in

User-friendly customer service platform featuring powerful autonomous AI bots, though less integrated with Google Workspace than Hiver.
User-friendly customer service platform featuring powerful autonomous AI bots, though less integrated with Google Workspace than Hiver.

Free / Open-sourceAI-powered shared inbox, live chat, and helpdesk for online businesses
Free / Open-sourceAI-powered shared inbox, live chat, and helpdesk for online businesses

Omnichannel conversational AI suite for revenue-driving customer conversations

SpecialistB2B customer support platform excelling at Slack and multi-channel ticketing, though less tailored for standard email shared inboxes.
SpecialistB2B customer support platform excelling at Slack and multi-channel ticketing, though less tailored for standard email shared inboxes.

AI-first help desk that resolves tickets, not just sorts them
Comprehensive helpdesk and ticketing platform with native AI support agents, but less focused on Gmail-native workflows.
Comprehensive helpdesk and ticketing platform with native AI support agents, but less focused on Gmail-native workflows.

Enterprise AI support agents that improve your support metrics
Enterprise AI support agents that improve your support metrics