
Tailored specifically for ecommerce ticketing and deep Shopify integrations, whereas Intercom serves broader SaaS and tech businesses.

Intercom records 4,471,110 monthly visits with +2.7% month-over-month growth and Free Trial, Paid pricing. Screens (Agiloft Astra) records 221 monthly visits with -84.9% growth and Freemium pricing.

AI contract review and redlining inside Microsoft Word
| Dimension / Metric | ![]() | ![]() |
|---|---|---|
| Official Domain | intercom.com | screens.ai |
| Pricing Model | Free Trial, Paid | Freemium |
| Monthly Visits | 4.47M (4,471,110) | 221 (221) |
| MoM Traffic Delta |
| +117.9K (+2.7%) |
| -1.24K (-84.9%) |
| Primary Market & Share | 🇺🇸 United States (39%) | 🇺🇸 United States (100%) |
|---|
| Direct Visits / mo | 3.58M | 87 |
|---|
| User Rating | 4.5 | 4.3 |
|---|
| Supported Platforms | Website | Website |
|---|

AI-first customer service with a natively integrated AI agent
An AI agent trained specifically for customer service that resolves routine and increasingly complex multi-step queries across every channel.
Chat, email, phone, and messaging conversations arrive in one shared inbox with ticketing built for collaboration across teams.
An assistant that proactively surfaces context from connected systems and handles admin work without leaving the conversation view.
Centralize and measure the content behind AI and self-serve support, with suggestions on what to fix and one-click actions.

AI contract review and redlining inside Microsoft Word
Analyse contracts and receive suggested redlines directly inside Microsoft Word through the Astra add-in, without consuming credits.
Codify your organisation's positions into reusable playbooks, or apply expert Community Screens to keep reviews consistent.
Ask natural-language questions across your contract portfolio to surface risk, obligations, trends and opportunities.
Analyse agreements individually or at scale, extract structured insights and compare contracts side by side.

Tailored specifically for ecommerce ticketing and deep Shopify integrations, whereas Intercom serves broader SaaS and tech businesses.

Domain-specific AI for law firms, in-house legal teams, and professional services

Unifies extensive social messaging channels into a single inbox, but provides less sophisticated built-in autonomous AI agent training.
Provides a robust shared inbox and live chat tools, but has a lighter enterprise AI ecosystem than Intercom.

AI contract drafting, review, and redlining grounded in millions of real agreements
SpecialistAutonomous AI agents for customer service, content and operations

Offers straightforward AI support automation for smaller teams, but lacks Intercom's advanced multi-channel routing and custom apps.

Integrates live chat and helpdesk ticketing with trainable AI, but lacks Intercom's expansive developer platform and custom bots.

SpecialistAI support agent plus helpdesk built for ecommerce brands

SpecialistFocuses heavily on B2B customer support and account context, but offers less lightweight consumer-facing live chat widgets.
No-code AI agents that answer, act and hand off across every channel
Combines ticketing and AI support agents effectively, but has a less established ecosystem of third-party integrations than Intercom.
Domain-specific AI for law firms, in-house legal teams, and professional services
Unifies extensive social messaging channels into a single inbox, but provides less sophisticated built-in autonomous AI agent training.
Provides a robust shared inbox and live chat tools, but has a lighter enterprise AI ecosystem than Intercom.
AI contract drafting, review, and redlining grounded in millions of real agreements
SpecialistAutonomous AI agents for customer service, content and operations
Offers straightforward AI support automation for smaller teams, but lacks Intercom's advanced multi-channel routing and custom apps.
Integrates live chat and helpdesk ticketing with trainable AI, but lacks Intercom's expansive developer platform and custom bots.
SpecialistAI support agent plus helpdesk built for ecommerce brands
SpecialistFocuses heavily on B2B customer support and account context, but offers less lightweight consumer-facing live chat widgets.
Combines ticketing and AI support agents effectively, but has a less established ecosystem of third-party integrations than Intercom.