Intercom records 2,764,543 monthly visits with -5.8% month-over-month growth and Free Trial, Paid pricing. Splutter AI records 524 monthly visits with -18% growth and Freemium, Free Trial pricing.
AI-first customer service platform with a native AI agent for every conversation
No-code AI chatbots and voicebots for your business
| Dimension / Metric | | |
|---|---|---|
| Official Domain | intercom.help | splutter.ai |
| Pricing Model | Free Trial, Paid | Freemium, Free Trial |
| Monthly Visits | 2.76M (2,764,543) | 524 (524) |
| MoM Traffic Delta | -170.52K (-5.8%) | -115 (-18%) |
| Primary Market & Share | 🇺🇸 United States (32.9%) | 🇻🇳 Vietnam (100%) |
| Direct Visits / mo | 1.79M | 215 |
| User Rating | 4.7 | 4 |
| Supported Platforms | Website | Website |
AI-first customer service platform with a native AI agent for every conversation
A support-trained AI agent that resolves customer conversations across chat, email, phone and Slack, averaging around 76% resolution according to Intercom's own benchmark data.
Bring chat, email, social and messaging channels into one workspace so agents see every conversation with full customer context.
Track customer issues, back-office work and widespread tracker problems so nothing falls through the cracks and customers stay informed.
Manage and optimize the content that powers Fin, Copilot and your Help Center, with reporting on how each article performs across touchpoints.
No-code AI chatbots and voicebots for your business
Build web chatbots and telephony voicebots together, then test them online or by receiving an AI call on your phone.
Reach users over web, SMS, WhatsApp, Messenger and Slack, with escalation to human agents, lead capture and ticketing in one place.
Use a dedicated dashboard to craft structured prompts for both chatbots and voicebots, squeezing more performance from your chosen LLM.
Debug bots quickly, compare different LLM models and diagnose issues before they reach customers.
Free / Open-sourceCompletely free live chat and ticketing tier, but features a dated interface and less advanced AI tools.
Free / Open-sourceCompletely free live chat and ticketing tier, but features a dated interface and less advanced AI tools.
Superior multi-channel messaging aggregation across WhatsApp and social apps, but weaker native knowledge base tools.
Superior multi-channel messaging aggregation across WhatsApp and social apps, but weaker native knowledge base tools.
More affordable pricing with a clean shared inbox, but less sophisticated AI-first automation compared to Intercom Fin.
More affordable pricing with a clean shared inbox, but less sophisticated AI-first automation compared to Intercom Fin.
Build autonomous AI agents for WhatsApp, email, voice, and every channel your customers use.
SpecialistFaster AI knowledge base integration and ticket deflection, but lacks a full native live chat infrastructure.
SpecialistFaster AI knowledge base integration and ticket deflection, but lacks a full native live chat infrastructure.
Simpler setup for small businesses with robust built-in chatbots, but less advanced enterprise ticketing features.
Simpler setup for small businesses with robust built-in chatbots, but less advanced enterprise ticketing features.
Excellent multi-brand management and embedded FAQ features, but features a less modern user interface overall.
Excellent multi-brand management and embedded FAQ features, but features a less modern user interface overall.
Autonomous AI agents for every customer conversation, on every channel
Build customer-facing AI agents for support, sales, and product guidance
Build customer-facing AI agents for support, sales, and product guidance
Stronger ecommerce integrations and automated workflows, but less polished native mobile apps for on-the-go support agents.
Stronger ecommerce integrations and automated workflows, but less polished native mobile apps for on-the-go support agents.
SpecialistBetter suited for B2B tech companies tracking complex account context, but lacks Intercom's broad consumer retail footprint.
SpecialistBetter suited for B2B tech companies tracking complex account context, but lacks Intercom's broad consumer retail footprint.
Build custom AI agents and support chatbots trained on your own data, across every channel
Build custom AI agents and support chatbots trained on your own data, across every channel
