
SpecialistFree live chat, inbox and AI helpdesk for your website
Kayako records 168,212 monthly visits with +2.3% month-over-month growth and Contact for Pricing pricing. Mava records 32,375 monthly visits with -2.6% growth and Freemium, Paid pricing.

AI-powered customer support for Discord, Telegram, Slack and web chat
| Dimension / Metric | ![]() | ![]() |
|---|---|---|
| Official Domain | kayako.com | mava.app |
| Pricing Model | Contact for Pricing | Freemium, Paid |
| Monthly Visits | 168.21K (168,212) | 32.38K (32,375) |
| MoM Traffic Delta | +3.76K (+2.3%) | -860 (-2.6%) |
| Primary Market & Share | 🇺🇸 United States (35.1%) | 🇺🇸 United States (16.9%) |
| Direct Visits / mo | 82.63K | 13.22K |
| User Rating | 4.3 | 4.4 |
| Supported Platforms | Website | Website |

AI-first help desk that resolves tickets, not just sorts them
Kay classifies, prioritises and routes incoming tickets, enriches them with customer context, and cuts the manual sorting that eats agent time.
The AI drafts accurate replies or asks follow-up questions, automatically handling repetitive cases and shortening average handle time.
Kay learns from human resolutions, expands its intent coverage and compounds deflection performance over time.
Email, live chat, social and voice land in one shared queue with full customer history, orders and data attached to every ticket.

AI-powered customer support for Discord, Telegram, Slack and web chat
Collect Discord, Telegram, Slack, email and web chat conversations in one workspace with status tracking, custom views and automations.
Train an AI agent on your existing knowledge base, test it in the dashboard, and use it in public channels or private tickets with human handover.
Deep Discord and Telegram ticket handling designed for communities, not bolted on as an afterthought.
Embed a customizable website chat widget in minutes and route those conversations through the same inbox.

SpecialistFree live chat, inbox and AI helpdesk for your website

Offers industry-leading AI customer messaging and the Fin support agent, but comes at a significantly higher price.

AI-first customer service platform with a native AI agent for every conversation
AI-first customer service platform with a native AI agent for every conversation

Optimized specifically for ecommerce helpdesk automation and Shopify integration, but less suited for general B2B SaaS.

All-in-one customer messaging for live chat, chatbots, and self-service
All-in-one customer messaging for live chat, chatbots, and self-service
AI-first customer support platform with a shared inbox built in

SpecialistAI-powered knowledge base that turns documents into fast answers
SpecialistAI-powered knowledge base that turns documents into fast answers
Focuses on autonomous AI agents connecting to corporate wikis, but offers a less traditional helpdesk layout.
Focuses on autonomous AI agents connecting to corporate wikis, but offers a less traditional helpdesk layout.

Combines easy-to-use live chat with visual AI bot builders, but lacks deep enterprise helpdesk customizations.
Combines easy-to-use live chat with visual AI bot builders, but lacks deep enterprise helpdesk customizations.

Custom AI agents trained on your documentation and knowledge base
Custom AI agents trained on your documentation and knowledge base

One shared inbox for WhatsApp, Instagram, Messenger, Telegram and web chat — with AI agents on top.
One shared inbox for WhatsApp, Instagram, Messenger, Telegram and web chat — with AI agents on top.

AI-powered shared inbox, live chat, and helpdesk for online businesses
AI-powered shared inbox, live chat, and helpdesk for online businesses