Kayako records 168,212 monthly visits with +2.3% month-over-month growth and Contact for Pricing pricing. ModAI records 611 monthly visits with -58.9% growth and Freemium pricing.
AI-first help desk that resolves tickets, not just sorts them
AI support tickets on Discord that answer 90% of your questions automatically
| Dimension / Metric | | |
|---|---|---|
| Official Domain | kayako.com | modai.app |
| Pricing Model | Contact for Pricing | Freemium |
| Monthly Visits | 168.21K (168,212) | 611 (611) |
| MoM Traffic Delta | +3.76K (+2.3%) | -876 (-58.9%) |
| Primary Market & Share | 🇺🇸 United States (35.1%) | 🇵🇪 Peru (80.7%) |
| Direct Visits / mo | 82.63K | 227 |
| User Rating | 4.3 | 4.1 |
| Supported Platforms | Website | Website |
AI-first help desk that resolves tickets, not just sorts them
Kay classifies, prioritises and routes incoming tickets, enriches them with customer context, and cuts the manual sorting that eats agent time.
The AI drafts accurate replies or asks follow-up questions, automatically handling repetitive cases and shortening average handle time.
Kay learns from human resolutions, expands its intent coverage and compounds deflection performance over time.
Email, live chat, social and voice land in one shared queue with full customer history, orders and data attached to every ticket.
AI support tickets on Discord that answer 90% of your questions automatically
ModAI answers questions inside Discord tickets based on your documentation, FAQs, website content and past conversations, without keyword-only matching.
Upload documents, scrape your website or import existing Discord conversations to build a support foundation the AI can reason over.
When a question exceeds the AI's knowledge, it escalates to your team and keeps a ticket transcript so context is never lost.
Members can ask in their own language and receive answers in over 30 languages, regardless of the language your knowledge base is written in.
Free live chat, inbox and AI helpdesk for your website
AI-first customer service with a natively integrated AI agent
Optimized specifically for ecommerce helpdesk automation and Shopify integration, but less suited for general B2B SaaS.
All-in-one customer messaging for live chat, chatbots, and self-service
All-in-one customer messaging for live chat, chatbots, and self-service
AI-first customer support platform with a shared inbox built in
SpecialistAI-powered knowledge base that turns documents into fast answers
SpecialistAI-powered knowledge base that turns documents into fast answers
Autonomous AI agents for customer service, content and operations
Autonomous AI agents for customer service, content and operations
Combines easy-to-use live chat with visual AI bot builders, but lacks deep enterprise helpdesk customizations.
Combines easy-to-use live chat with visual AI bot builders, but lacks deep enterprise helpdesk customizations.
Custom AI agents trained on your documentation and knowledge base
Custom AI agents trained on your documentation and knowledge base
AI-powered shared inbox, live chat, and helpdesk for online businesses
AI-powered shared inbox, live chat, and helpdesk for online businesses
Built specifically for B2B support inside Slack and Teams, but less ideal for traditional email ticket queues.
Built specifically for B2B support inside Slack and Teams, but less ideal for traditional email ticket queues.
Autonomous AI agents inside a complete help desk
Autonomous AI agents inside a complete help desk
