
Free live chat, inbox and AI helpdesk for your website
Kayako records 168,212 monthly visits with +2.3% month-over-month growth and Contact for Pricing pricing. Unthread records 27,017 monthly visits with -22.2% growth and Free Trial, Paid, Contact for Pricing pricing.

The AI-native helpdesk that turns Slack and Teams chats into resolved tickets
| Dimension / Metric | ![]() | ![]() |
|---|---|---|
| Official Domain | kayako.com | unthread.io |
| Pricing Model | Contact for Pricing | Free Trial, Paid, Contact for Pricing |
| Monthly Visits | 168.21K (168,212) | 27.02K (27,017) |
| MoM Traffic Delta | +3.76K (+2.3%) | -7.69K (-22.2%) |
| Primary Market & Share | 🇺🇸 United States (35.1%) | 🇺🇸 United States (38%) |
| Direct Visits / mo | 82.63K | 15.48K |
| User Rating | 4.3 | 4.4 |
| Supported Platforms | Website | Website |

AI-first help desk that resolves tickets, not just sorts them
Kay classifies, prioritises and routes incoming tickets, enriches them with customer context, and cuts the manual sorting that eats agent time.
The AI drafts accurate replies or asks follow-up questions, automatically handling repetitive cases and shortening average handle time.
Kay learns from human resolutions, expands its intent coverage and compounds deflection performance over time.
Email, live chat, social and voice land in one shared queue with full customer history, orders and data attached to every ticket.

The AI-native helpdesk that turns Slack and Teams chats into resolved tickets
Detect and create tickets from channel threads or private bot DMs, so requests become trackable work without asking anyone to leave their chat app.
AI combines the conversation, requester history, connected knowledge and live systems data to answer questions and take actions rather than merely routing them.
Resolved conversations are turned into new or updated documentation, so the knowledge base stays current and future questions are deflected automatically.
Trigger approvals, updates and multi-step workflows across Jira, Linear, HubSpot, Salesforce, Workday, Okta, Stripe and other connected tools, plus Zapier, Make and webhooks.

Free live chat, inbox and AI helpdesk for your website

AI-first customer service with a natively integrated AI agent

Optimized specifically for ecommerce helpdesk automation and Shopify integration, but less suited for general B2B SaaS.
Provides lightweight omnichannel live chat and helpdesk features, but lacks Kayako's advanced enterprise ticket workflows.
Provides lightweight omnichannel live chat and helpdesk features, but lacks Kayako's advanced enterprise ticket workflows.

SpecialistAI-powered knowledge base that turns documents into fast answers
SpecialistAI-powered knowledge base that turns documents into fast answers
Focuses on autonomous AI agents connecting to corporate wikis, but offers a less traditional helpdesk layout.
Focuses on autonomous AI agents connecting to corporate wikis, but offers a less traditional helpdesk layout.

Combines easy-to-use live chat with visual AI bot builders, but lacks deep enterprise helpdesk customizations.
Combines easy-to-use live chat with visual AI bot builders, but lacks deep enterprise helpdesk customizations.

AI-powered shared inbox, live chat, and helpdesk for online businesses
AI-powered shared inbox, live chat, and helpdesk for online businesses

AI support agent plus helpdesk built for ecommerce brands
AI support agent plus helpdesk built for ecommerce brands

Built specifically for B2B support inside Slack and Teams, but less ideal for traditional email ticket queues.
Built specifically for B2B support inside Slack and Teams, but less ideal for traditional email ticket queues.

AI helpdesk that unifies every e-commerce customer message in one inbox
AI helpdesk that unifies every e-commerce customer message in one inbox

Agentic customer service platform where teams and AI resolve support together
Agentic customer service platform where teams and AI resolve support together