Serviceaide: Serviceaide combines IT service management with AI ticket deflection, offering a traditional ITSM approach compared to Moveworks' pure AI model. Moveworks records 168,527 monthly visits with -4.3% month-over-month growth and Contact for Pricing pricing. Serviceaide records 40,899 monthly visits with +13.1% growth and Contact for Pricing pricing.
Agentic AI assistant that resolves employee requests end-to-end
AI-powered enterprise service management with agentic Luma AI
| Dimension / Metric | | |
|---|---|---|
| Official Domain | moveworks.com | serviceaide.com |
| Pricing Model | Contact for Pricing | Contact for Pricing |
| Monthly Visits | 168.53K (168,527) | 40.9K (40,899) |
| MoM Traffic Delta | -7.66K (-4.3%) | +4.74K (+13.1%) |
| Primary Market & Share | 🇺🇸 United States (53.4%) | 🇺🇸 United States (54.9%) |
| Direct Visits / mo | 108.87K | 27.85K |
| User Rating | 4.5 | 4.3 |
| Supported Platforms | Website | Website |
Agentic AI assistant that resolves employee requests end-to-end
Employees ask questions in plain language and receive answers or completed actions across many business apps.
Retrieves content from systems like Slack, OneDrive, Google Drive, SharePoint, Confluence and Outlook.
A reasoning engine plans and executes multi-step tasks through plugins and connectors, not just canned responses.
Admins and teams assemble custom AI agents with low-code tooling for department-specific workflows.
AI-powered enterprise service management with agentic Luma AI
A conversational AI engine that deflects tickets and automates support, with actions grounded in your knowledge base, permissions and policy.
Unified incident, request, change, asset, knowledge and service catalog management with risk-aware, automated change approvals.
A self-service portal and virtual agent that let users solve problems without submitting a ticket, driving first-contact resolution.
Captures, curates and surfaces enterprise knowledge where people work so answers are findable and consistent.
Free / Open-sourceAutonomous enterprise AI agents and CRM intelligence powered by Salesforce Data 360 and Atlas.
Free / Open-sourceAutonomous enterprise AI agents and CRM intelligence powered by Salesforce Data 360 and Atlas.
Free / Open-sourceAI-first customer service with a natively integrated AI agent
Glean offers superior enterprise search and knowledge discovery across workplace apps, though Moveworks specializes deeper in IT/HR ticket automation workflows.
Glean offers superior enterprise search and knowledge discovery across workplace apps, though Moveworks specializes deeper in IT/HR ticket automation workflows.
AI-powered customer experience platform unifying support, sales, and service
AI-powered customer experience platform unifying support, sales, and service
SpecialistAgentic B2B support platform unifying every channel, AI agents, and customer context
SpecialistAgentic B2B support platform unifying every channel, AI agents, and customer context
SpecialistAI-first help desk that resolves tickets, not just sorts them
SpecialistEnterprise agentic AI platform for service, workforce and process automation
Free / Open-sourceAgentic customer service platform where teams and AI resolve support together
Free / Open-sourceAgentic customer service platform where teams and AI resolve support together
Free / Open-sourceAutonomous AI agents inside a complete help desk
Free / Open-sourceAutonomous AI agents inside a complete help desk
SpecialistAgentic AI that resolves customer support end to end
SpecialistAgentic AI that resolves customer support end to end
Free / Open-sourceThe agentic AI service desk that resolves IT, HR and finance requests before they become tickets
Free / Open-sourceThe agentic AI service desk that resolves IT, HR and finance requests before they become tickets
SearchUnify delivers enterprise cognitive search and support automation, focusing heavily on knowledge management over general employee chat.
SearchUnify delivers enterprise cognitive search and support automation, focusing heavily on knowledge management over general employee chat.
