How do their growth rates compare?

Respond.io has a month-over-month growth rate of -8.7%; 21X (formerly Structurely) has +367.9%.

How does pricing compare?

Respond.io: Freemium. Freemium with a free trial. Paid tiers scale by users and monthly active contacts, and WhatsApp messaging fees are billed separately by the channel provider. 21X (formerly Structurely): Contact for Pricing. Platform fee plus usage-based pricing. No seat licences; you pay for the platform and for activity metered in tokens. Voice from about $0.07 per minute (BYOC), SMS from about $0.02 per message, AI email from about $0.02 per email, with volume discounts on higher tiers. Three plans — Small Team, Large Team and Enterprise / Build Your Own — are quoted via sales; a demo AI call is offered before you commit.

What are alternatives to Respond.io and 21X (formerly Structurely)?

Other tools in related categories include Intercom, Gorgias, Crisp, Outreach, AiSensy.

Respond.io vs 21X (formerly Structurely) — Traffic (1.61M vs 13.45K), Pricing & Verdict

Open AI Tools

Respond.io vs 21X (formerly Structurely) — Traffic (1.61M vs 13.45K), Pricing & Verdict | Open AI Tools

Side-by-Side Traffic & Specification Matrix

Dimension / Metric	Respond.io	21X (formerly Structurely)
Official Domain	respond.io	structurely.com
Pricing Model	Freemium	Contact for Pricing
Monthly Visits	1.61M (1,606,802)	13.45K (13,453)
MoM Traffic Delta	-152.34K (-8.7%)	+10.58K (+367.9%)
Primary Market & Share	🇲🇾 Malaysia (17.4%)	🇺🇸 United States (70.7%)
Direct Visits / mo	1.24M	5.95K
User Rating	4.5	4.3
Supported Platforms	Website	Website

Respond.io

AI-powered customer conversation platform for B2C messaging at scale

Unified team inbox

Bring WhatsApp, TikTok, Instagram, Facebook, Telegram, email and web chat into one shared inbox so no customer thread gets lost between apps.

AI agents and automation

AI agents qualify leads, answer routine questions, route to the right teammate and follow up automatically when conversations go quiet.

Contact lifecycle CRM

Track tags, custom fields, lead status and lifecycle stage per contact, and move deals through a pipeline without a separate CRM.

Broadcast campaigns and click-to-chat

Reach thousands of customers with one message, and capture new leads directly from social ads and website links.

Strengths & Pros

+Genuinely broad channel coverage, including WhatsApp Business API and social apps B2C customers actually use
+AI agents handle routine qualification and follow-up work alongside, not instead of, human teammates
+Built-in contact CRM and pipelines reduce the need for a separate tool
+Multi-channel analytics make it easier to prove where revenue comes from