
Free live chat, inbox and AI helpdesk for your website
Respond.io records 1,606,802 monthly visits with -8.7% month-over-month growth and Freemium pricing. Wasapi records 58,485 monthly visits with +1.8% growth and Free Trial, Paid pricing.

The WhatsApp platform for teams that sell and support at scale
| Dimension / Metric | ![]() | ![]() |
|---|---|---|
| Official Domain | respond.io | wasapi.io |
| Pricing Model | Freemium | Free Trial, Paid |
| Monthly Visits | 1.61M (1,606,802) | 58.49K (58,485) |
| MoM Traffic Delta | -152.34K (-8.7%) | +1.01K (+1.8%) |
| Primary Market & Share | 🇲🇾 Malaysia (17.4%) | 🇨🇴 Colombia (64.7%) |
| Direct Visits / mo | 1.24M | 38.56K |
| User Rating | 4.5 | 4.2 |
| Supported Platforms | Website | Website |

AI-powered customer conversation platform for B2C messaging at scale
Bring WhatsApp, TikTok, Instagram, Facebook, Telegram, email and web chat into one shared inbox so no customer thread gets lost between apps.
AI agents qualify leads, answer routine questions, route to the right teammate and follow up automatically when conversations go quiet.
Track tags, custom fields, lead status and lifecycle stage per contact, and move deals through a pipeline without a separate CRM.
Reach thousands of customers with one message, and capture new leads directly from social ads and website links.

The WhatsApp platform for teams that sell and support at scale
A shared chat system with open, pending and closed states, live agent collaboration, smart auto-assignment and quick replies so hundreds of conversations never sit unanswered.
Centralize multiple WhatsApp lines (sales, support, billing) in one panel, give each agent their own secure login with roles and permissions, and supervise everything in real time.
Trainable bots handle repetitive questions 24/7, qualify leads, and blend with human agents in hybrid flows, with API-based lookups and your own OpenAI key optional.
Send personalized, segmented campaigns to thousands of contacts through the official WhatsApp Business API with delivery, read and reply reporting.

Free live chat, inbox and AI helpdesk for your website

More advanced AI customer support agents and robust helpdesk features, but typically higher pricing than Respond.io.

SpecialistPurpose-built e-commerce helpdesk with deep Shopify integrations, but less generalized multi-channel routing than Respond.io.

All-in-one customer messaging for live chat, chatbots, and self-service
All-in-one customer messaging for live chat, chatbots, and self-service
Easier setup for live chat and shared inboxes, but less powerful automation workflow builder than Respond.io.
Easier setup for live chat and shared inboxes, but less powerful automation workflow builder than Respond.io.

AI-first WhatsApp marketing and engagement platform built on official WhatsApp Business APIs
AI-first WhatsApp marketing and engagement platform built on official WhatsApp Business APIs

Simpler chatbot builder and e-commerce integrations, but fewer advanced multi-channel routing options than Respond.io.
Simpler chatbot builder and e-commerce integrations, but fewer advanced multi-channel routing options than Respond.io.

One shared inbox for WhatsApp, Instagram, Messenger, Telegram and web chat — with AI agents on top.
One shared inbox for WhatsApp, Instagram, Messenger, Telegram and web chat — with AI agents on top.

WhatsApp chatbot, CRM, and marketing automation in one dashboard

Solid multi-channel helpdesk and live chat features, but less sophisticated visual workflow automation than Respond.io.
Solid multi-channel helpdesk and live chat features, but less sophisticated visual workflow automation than Respond.io.

Strong omnichannel routing across social messaging apps, but less extensive enterprise ticketing features than Respond.io.

SaleWisely is a free-to-use omnichannel sales and customer service platform that unifies WhatsApp, social messaging, email and live chat into one AI-assisted shared inbox.
SaleWisely is a free-to-use omnichannel sales and customer service platform that unifies WhatsApp, social messaging, email and live chat into one AI-assisted shared inbox.