
Far more advanced AI agent capabilities and enterprise features, but significantly more expensive for small businesses.
Responso records 149,125 monthly visits with +4.4% month-over-month growth and Freemium, Free Trial pricing. Spokk records 10,880 monthly visits with -3.7% growth and Freemium, Free Trial, Paid, Contact for Pricing pricing.
Turn every happy customer into a real Google review
| Dimension / Metric | ![]() | |
|---|---|---|
| Official Domain | responso.com | spokk.io |
| Pricing Model | Freemium, Free Trial | Freemium, Free Trial, Paid, Contact for Pricing |
| Monthly Visits | 149.13K (149,125) | 10.88K (10,880) |
| MoM Traffic Delta | +6.3K (+4.4%) | -420 (-3.7%) |
| Primary Market & Share | 🇵🇱 Poland (96.9%) | 🇺🇸 United States (32%) |
| Direct Visits / mo | 107.79K | 4.35K |
| User Rating | 4.2 | 4.1 |
| Supported Platforms | Website | Website |

AI helpdesk that unifies every e-commerce customer message in one inbox
Collect marketplace, webshop, email and social messages into one ticketing system so agents stop tab-hopping and every thread stays traceable.
An AI agent answers customer questions using knowledge bases plus order details and listing info pulled from connected integrations.
Trigger automatic replies and rule-based actions for repetitive questions, cutting first-response times dramatically.
AI classifies what each message is about and detects emotional tone, so sensitive or urgent cases reach a human quickly.
Turn every happy customer into a real Google review
Customers answer a one-minute post-visit form, and Spokk writes a review draft strictly from their own answers, honest to their star rating and free of invented detail.
Every draft is copy-and-open ready: one tap copies the text and opens your Google review page, and the customer posts it themselves from their own Google account.
Every Google review lands in Spokk with an AI-suggested reply matched to what the reviewer said, ready to edit and post without leaving the dashboard.
A digital loyalty card, personal referral codes for each customer, and paid memberships keep people coming back and bring their friends along, with no app to download.

Far more advanced AI agent capabilities and enterprise features, but significantly more expensive for small businesses.

Stronger e-commerce platform integrations and revenue-driving automation, but higher pricing tiers for smaller teams.

Broader multi-channel messaging app coverage, but lacks native e-commerce order management integrations.
Broader multi-channel messaging app coverage, but lacks native e-commerce order management integrations.

Job-application AI that tailors your resume and auto-applies to matching roles
Job-application AI that tailors your resume and auto-applies to matching roles
Better pricing flexibility and live chat customization, but less specialized e-commerce automation features.
Better pricing flexibility and live chat customization, but less specialized e-commerce automation features.

One shared inbox for WhatsApp, Instagram, Messenger, Telegram and web chat — with AI agents on top.
One shared inbox for WhatsApp, Instagram, Messenger, Telegram and web chat — with AI agents on top.

Stronger workflow automation and built-in FAQ features, but less intuitive multi-channel social media management.
Stronger workflow automation and built-in FAQ features, but less intuitive multi-channel social media management.

Better self-service customer portals and e-commerce workflows, but slightly less flexible general ticketing features.
Better self-service customer portals and e-commerce workflows, but slightly less flexible general ticketing features.
Ask your review data anything, in plain language
Ask your review data anything, in plain language
All-in-one AI reputation, social media and customer messaging platform
All-in-one AI reputation, social media and customer messaging platform

SpecialistAutonomous AI customer service agents that sound like your brand, not a bot
SpecialistAutonomous AI customer service agents that sound like your brand, not a bot

AI review replies and guest intelligence built for hotels
AI review replies and guest intelligence built for hotels