Pylon verzeichnet 284.885 monatliche Besuche mit +6,1 % Wachstum gegenüber dem Vormonat und einem Preismodell „Kostenpflichtig“. Serviceaide verzeichnet 40.899 monatliche Besuche mit +13,1 % Wachstum und einem Preismodell „Preise auf Anfrage“.
Pylon is an agentic support platform built for B2B companies. It brings Slack, Teams, email, chat, SMS, WhatsApp, phone and Discord conversations into one queue, layers account and product context on top, and uses AI agents to investigate and resolve customer work before your team even opens a ticket.
KI-gestütztes Enterprise-Service-Management mit agentischer Luma-KI
| Dimension / Kennzahl | | |
|---|---|---|
| Offizielle Domain | usepylon.com | serviceaide.com |
| Preismodell | Kostenpflichtig | Preise auf Anfrage |
| Monatliche Besuche | 284.885 (284.885) | 40.899 (40.899) |
| MoM-Traffic-Delta | +16.456 (+6,1 %) | +4736 (+13,1 %) |
| Primärmarkt und Anteil | 🇺🇸 Vereinigte Staaten (57,1 %) | 🇺🇸 Vereinigte Staaten (54,9 %) |
| Direkte Besuche / Monat | 230.372 | 27.852 |
| Nutzerbewertung | 4,5 | 4,3 |
| Unterstützte Plattformen | Website | Website |
Pylon is an agentic support platform built for B2B companies. It brings Slack, Teams, email, chat, SMS, WhatsApp, phone and Discord conversations into one queue, layers account and product context on top, and uses AI agents to investigate and resolve customer work before your team even opens a ticket.
Unify Slack, Microsoft Teams, Discord, Telegram, WhatsApp, email, chat widget, SMS and phone conversations into one queue with shared routing, SLAs and views.
Assist Agent, Support Agent and Slack Agent investigate issues, take action through connected tools and follow reusable Skills that encode how your team works.
Tie every ticket to the customer account, product usage, CRM records and internal systems so agents and humans work from complete context.
Publish help articles with AI-assisted drafting, federated search and auto-translation, and give customers a branded self-service portal with ticketing and feature requests.
KI-gestütztes Enterprise-Service-Management mit agentischer Luma-KI
Eine konversationelle KI-Engine, die Tickets abwehrt und Support automatisiert, mit Aktionen auf Basis Ihrer Wissensbasis, Berechtigungen und Richtlinien.
Einheitliches Incident-, Request-, Change-, Asset-, Wissens- und Servicekatalog-Management mit risikobewussten, automatisierten Change-Genehmigungen.
Ein Self-Service-Portal und Virtual Agent, die Nutzern erlauben, Probleme ohne Ticket zu lösen, und die Erstkontakt-Lösung fördern.
Erfasst, kuratiert und präsentiert Unternehmenswissen dort, wo Menschen arbeiten, damit Antworten auffindbar und konsistent sind.
Kostenlos / Open SourceAutonome Enterprise-KI-Agenten und CRM-Intelligenz auf Basis von Salesforce Data 360 und Atlas.
Kostenlos / Open SourceAutonome Enterprise-KI-Agenten und CRM-Intelligenz auf Basis von Salesforce Data 360 und Atlas.
Kostenlos / Open SourceKI-first Kundenservice mit nativ integriertem KI-Agenten
Maßgeschneiderter Omnichannel-Kundensupport und Helpdesk-Automatisierung speziell für E-Commerce-Marken und -Händler.
Offers a shared inbox and helpdesk with no-code AI agents for customer support.
Offers a shared inbox and helpdesk with no-code AI agents for customer support.
KI-gestützte Customer-Experience-Plattform für Support, Vertrieb und Service
KI-gestützte Customer-Experience-Plattform für Support, Vertrieb und Service
SpezialisiertDeploys autonomous AI agents connected to corporate knowledge bases to resolve customer tickets.
SpezialisiertDeploys autonomous AI agents connected to corporate knowledge bases to resolve customer tickets.
Features autonomous AI chat agents trained on business data to handle customer inquiries.
Features autonomous AI chat agents trained on business data to handle customer inquiries.
Unifies omnichannel support, live chat, and helpdesk ticketing with trainable AI agents.
Unifies omnichannel support, live chat, and helpdesk ticketing with trainable AI agents.
Combines ecommerce helpdesk ticketing with autonomous AI customer service agents for retail brands.
Combines ecommerce helpdesk ticketing with autonomous AI customer service agents for retail brands.
SpezialisiertAgentischer KI-Assistent, der Mitarbeiteranfragen end-to-end löst
SpezialisiertAgentischer KI-Assistent, der Mitarbeiteranfragen end-to-end löst
SpezialisiertKayako is an AI-first help desk built around Kay, an AI support agent that triages tickets, drafts and sends replies, takes actions like refunds and updates, and resolves routine cases automatically. It can run as your full help desk or plug into tools such as Zendesk, Freshdesk and Intercom without a migration.
SpezialisiertKayako is an AI-first help desk built around Kay, an AI support agent that triages tickets, drafts and sends replies, takes actions like refunds and updates, and resolves routine cases automatically. It can run as your full help desk or plug into tools such as Zendesk, Freshdesk and Intercom without a migration.
SpezialisiertKore.ai is an enterprise platform for building, governing and continuously optimising AI agents. It covers customer service, employee experience and long-running process automation, with a typed agent language, an AI solution architect and an optimisation engine that keeps agents improving after deployment.
SpezialisiertKore.ai is an enterprise platform for building, governing and continuously optimising AI agents. It covers customer service, employee experience and long-running process automation, with a typed agent language, an AI solution architect and an optimisation engine that keeps agents improving after deployment.
