Kay is Kayako's AI support agent. It reads incoming tickets, drafts replies, takes actions such as creating users or issuing refunds, and closes routine cases. It can sit on top of the Kayako help desk or on the help desk you already use.

Do I need to migrate my existing help desk?

No. Kay integrates with Zendesk, Freshdesk, Intercom and Salesforce, so your tickets can stay where they are while Kay works on top of them. You can also move to the full Kayako help desk if you prefer.

How much does Kayako cost?

Kayako does not publish list prices and sells through a personalised demo and quote, because deployments are scoped and implemented with your team. You will need to talk to sales for a cost estimate.

What platform features ship alongside the AI?

The platform supports an omnichannel inbox, semantic knowledge base, no-code workflow automation, SLAs and analytics, alongside SOC 2 Type II, GDPR, SSO/SAML and role-based access controls.

¿Cuál es el tráfico mensual y la tendencia de crecimiento de Kayako?

Kayako recibe actualmente 168,21 mil visitas mensuales, con una variación de tráfico intermensual de +3,76 mil (tasa de crecimiento del +2,3 %). Su principal mercado de origen es Estados Unidos (35,1 % de cuota), con 82,63 mil visitas directas/mes y — visitas de búsqueda orgánica/mes.

¿Kayako es gratis? ¿Cuál es su modelo de precios?

Kayako opera con un modelo de precios Precio a consultar. Kayako does not publish list pricing. It sells enterprise plans via a personalised demo and quote, with deployment led by its own implementation team. Most teams report going live within days. Las plataformas de facturación y pago compatibles incluyen: no indicado.

Kayako — Tráfico (168,21 mil/mes), Precios, API y Alternativas

Open AI Tools

Kayako — Tráfico (168,21 mil/mes), Precios, API y Alternativas | Open AI Tools

Acerca de Kayako

AI triage and routing

Kay classifies, prioritises and routes incoming tickets, enriches them with customer context, and cuts the manual sorting that eats agent time.

AI answers and actions

The AI drafts accurate replies or asks follow-up questions, automatically handling repetitive cases and shortening average handle time.

Continuous learning

Kay learns from human resolutions, expands its intent coverage and compounds deflection performance over time.

Omnichannel shared inbox

Email, live chat, social and voice land in one shared queue with full customer history, orders and data attached to every ticket.

Knowledge base with semantic search

A native help centre with semantic search answers customers directly and provides the source material Kay uses to resolve cases.

Analytics, SLA and security

Track first-contact resolution, total resolution time, cost per ticket and SLA health, with SOC 2 Type II, GDPR and SSO/SAML built in.

Kayako is an AI-first help desk built around Kay, an AI support agent that triages tickets, drafts and sends replies, takes actions like refunds and updates, and resolves routine cases automatically. It can run as your full help desk or plug into tools such as Zendesk, Freshdesk and Intercom without a migration.

Casos de uso de alto impacto para Kayako

Support leaders

Cut ticket backlog and cost per ticket

Deflect repetitive billing, refund and how-to questions with an AI agent trained on your tickets and tone, freeing agents for complex work.

SaaS and technology companies

Add AI without migrating help desk

Layer Kay onto Zendesk, Freshdesk, Intercom or Salesforce so AI resolves cases without replatforming your support stack.

Regulated industries

Compliant support automation

Keep sensitive customer interactions inside a compliant platform with SSO, role-based access, audit logs and GDPR-aligned handling.

IT and internal operations

Internal service desk

Use a shared inbox plus knowledge base to give staff a single place to raise and resolve internal requests.

Las mejores 12 alternativas y competidores de Kayako

Comparación de telemetría lado a lado de herramientas de IA competidoras en la misma categoría principal

Ver todas las alternativas a Kayako →Explorar todas las herramientas de Atención al cliente con IA →

Posición	Herramienta de IA	Visitas mensuales	Crecimiento intermensual	Cuota de tráfico directo	Precios	Comparativa directa
●	Kayako	168,21 mil	+2,3 %	49% directo	Precio a consultar	Actual
1	Intercom Ofrece mensajería de clientes con IA líder en la industria y el agente de soporte Fin, pero a un precio significativamente más alto.	4,47 M	+2,7 %	80% directo	Prueba gratuita, De pago	vs Intercom
2	Crisp Ofrece funciones de chat en vivo omnicanal y helpdesk ligeras, pero carece de los flujos de trabajo de tickets empresariales avanzados de Kayako.	1,41 M	+1,5 %	82% directo	Prueba gratuita, De pago, Precio a consultar, Gratis	vs Crisp
3	BoldDesk Ofrece herramientas modernas de tickets con IA y bases de conocimiento, pero tiene un ecosistema de soporte empresarial menos establecido.	124,23 mil	-15,6 %	72% directo	Prueba gratuita, Precio a consultar	vs BoldDesk
4	eesel AI Se centra en agentes de IA autónomos que se conectan a wikis corporativas, pero ofrece un diseño de helpdesk menos tradicional.	556,11 mil	+5,7 %	17% directo	Freemium, Prueba gratuita, De pago, Precio a consultar	vs eesel AI
5	Forethought Destaca en la resolución autónoma de tickets de nivel empresarial en todos los canales, pero está diseñado para equipos de soporte de alto volumen.	84 mil	-29,1 %	39% directo	Precio a consultar	vs Forethought
6	Gorgias Optimizado específicamente para la automatización de helpdesks de comercio electrónico y la integración con Shopify, pero menos adecuado para SaaS B2B general.	2,66 M	+2,4 %	78% directo	Precio a consultar	vs Gorgias