Kay is Kayako's AI support agent. It reads incoming tickets, drafts replies, takes actions such as creating users or issuing refunds, and closes routine cases. It can sit on top of the Kayako help desk or on the help desk you already use.

Do I need to migrate my existing help desk?

No. Kay integrates with Zendesk, Freshdesk, Intercom and Salesforce, so your tickets can stay where they are while Kay works on top of them. You can also move to the full Kayako help desk if you prefer.

How much does Kayako cost?

Kayako does not publish list prices and sells through a personalised demo and quote, because deployments are scoped and implemented with your team. You will need to talk to sales for a cost estimate.

What platform features ship alongside the AI?

The platform supports an omnichannel inbox, semantic knowledge base, no-code workflow automation, SLAs and analytics, alongside SOC 2 Type II, GDPR, SSO/SAML and role-based access controls.

Quel est le trafic mensuel et la tendance de croissance de Kayako ?

Kayako reçoit actuellement 168,21 k visites mensuelles, avec une variation de trafic mensuelle de +3,76 k (taux de croissance de +2,3 %). Son marché source principal est États-Unis (35,1 % de part), dont 82,63 k visites directes/mois et — visites de recherche organique/mois.

Kayako est-il gratuit ? Quel est son modèle tarifaire ?

Kayako fonctionne selon un modèle tarifaire Tarifs sur demande. Kayako does not publish list pricing. It sells enterprise plans via a personalised demo and quote, with deployment led by its own implementation team. Most teams report going live within days. Les plateformes de facturation et de paiement prises en charge incluent : non répertorié.

Kayako — Trafic (168,21 k/mois), Tarifs, API & Alternatives

Open AI Tools

Kayako — Trafic (168,21 k/mois), Tarifs, API & Alternatives | Open AI Tools

À propos de Kayako

AI triage and routing

Kay classifies, prioritises and routes incoming tickets, enriches them with customer context, and cuts the manual sorting that eats agent time.

AI answers and actions

The AI drafts accurate replies or asks follow-up questions, automatically handling repetitive cases and shortening average handle time.

Continuous learning

Kay learns from human resolutions, expands its intent coverage and compounds deflection performance over time.

Omnichannel shared inbox

Email, live chat, social and voice land in one shared queue with full customer history, orders and data attached to every ticket.

Knowledge base with semantic search

A native help centre with semantic search answers customers directly and provides the source material Kay uses to resolve cases.

Analytics, SLA and security

Track first-contact resolution, total resolution time, cost per ticket and SLA health, with SOC 2 Type II, GDPR and SSO/SAML built in.

Kayako is an AI-first help desk built around Kay, an AI support agent that triages tickets, drafts and sends replies, takes actions like refunds and updates, and resolves routine cases automatically. It can run as your full help desk or plug into tools such as Zendesk, Freshdesk and Intercom without a migration.

Cas d'usage à fort impact pour Kayako

Support leaders

Cut ticket backlog and cost per ticket

Deflect repetitive billing, refund and how-to questions with an AI agent trained on your tickets and tone, freeing agents for complex work.

SaaS and technology companies

Add AI without migrating help desk

Layer Kay onto Zendesk, Freshdesk, Intercom or Salesforce so AI resolves cases without replatforming your support stack.

Regulated industries

Compliant support automation

Keep sensitive customer interactions inside a compliant platform with SSO, role-based access, audit logs and GDPR-aligned handling.

IT and internal operations

Internal service desk

Use a shared inbox plus knowledge base to give staff a single place to raise and resolve internal requests.

Meilleures alternatives et concurrents Kayako (12)

Comparaison télémétrique côte à côte des outils d'IA concurrents dans la même catégorie principale

Voir toutes les alternatives à Kayako →Explorer tous les outils Service client IA →

Rang	Outil d'IA	Visites mensuelles	Croissance mensuelle	Part du trafic direct	Tarifs	Face à face
●	Kayako	168,21 k	+2,3 %	49% direct	Tarifs sur demande	Actuel
1	Intercom Offre une messagerie client par IA de pointe et l'agent de support Fin, mais à un prix nettement plus élevé.	4,47 M	+2,7 %	80% direct	Essai gratuit, Payant	vs Intercom
2	Crisp Offre des fonctionnalités de chat en direct omnicanal et de helpdesk légères, mais manque des flux de travail de tickets d'entreprise avancés de Kayako.	1,41 M	+1,5 %	82% direct	Essai gratuit, Payant, Tarifs sur demande, Gratuit	vs Crisp
3	BoldDesk Fournit des outils modernes de gestion de tickets par IA et de base de connaissances, mais dispose d'un écosystème de support d'entreprise moins établi.	124,23 k	-15,6 %	72% direct	Essai gratuit, Tarifs sur demande	vs BoldDesk
4	eesel AI Se concentre sur des agents IA autonomes se connectant aux wikis d'entreprise, mais propose une disposition de helpdesk moins traditionnelle.	556,11 k	+5,7 %	17% direct	Freemium, Essai gratuit, Payant, Tarifs sur demande	vs eesel AI
5	Forethought Exelle dans la résolution autonome de tickets de niveau entreprise sur tous les canaux, mais est conçu pour les équipes de support à volume élevé.	84 k	-29,1 %	39% direct	Tarifs sur demande	vs Forethought
6	Gorgias Optimisé spécifiquement pour l'automatisation du helpdesk e-commerce et l'intégration Shopify, mais moins adapté aux SaaS B2B généraux.	2,66 M	+2,4 %	78% direct	Tarifs sur demande	vs Gorgias