
Grátis / Código abertoAtendimento ao cliente com IA e um agente nativamente integrado
Macha registra 47.948 visitas mensais com crescimento de +7,4% mês a mês e preços Teste gratuito, Pago. Risotto registra 6.750 visitas mensais com crescimento de -3,6% e preços Preço sob consulta.

Risotto is an AI help desk that lives inside your communication tools. Its agent resolves internal support requests end to end - answering questions from your knowledge bases, routing tickets by intent, and automating access approvals and provisioning - so employees never leave Slack, email, or Google Workspace.
| Dimensão / Métrica | ![]() | ![]() |
|---|---|---|
| Domínio oficial | getmacha.com | tryrisotto.com |
| Modelo de preços | Teste gratuito, Pago | Preço sob consulta |
| Visitas mensais | 47,95 mil (47.948) | 6,75 mil (6.750) |
| Variação de tráfego mensal | +3,29 mil (+7,4%) | -251 (-3,6%) |
| Mercado principal e participação | 🇺🇸 Estados Unidos (21,7%) | 🇺🇸 Estados Unidos (63%) |
| Visitas diretas / mês | 19,56 mil | 2,67 mil |
| Avaliação dos usuários | 4,2 | 4,2 |
| Plataformas suportadas | Site | Site |

Agentes de IA para seu help desk, implementados pela equipe deles
A equipe da Macha faz análise, construção, testes e deploy; sua equipe contribui com uma call, acesso ao help desk e feedback dos rascunhos.
O agente grava notas internas primeiro e sua equipe aprova o que vai ao cliente, introduzindo automação sem risco.
Opera em Zendesk, Freshdesk, Gorgias, Front, Intercom ou HubSpot com as mesmas filas, visões e macros, sem migração.
Cada conversa é pontuada conforme suas regras e as falhas são agrupadas por regra para o agente evoluir com você.

Risotto is an AI help desk that lives inside your communication tools. Its agent resolves internal support requests end to end - answering questions from your knowledge bases, routing tickets by intent, and automating access approvals and provisioning - so employees never leave Slack, email, or Google Workspace.
Risotto answers routine questions from Notion, Confluence, Drive, Slack and third-party docs, keeps answers current as documents change, and turns threads into knowledge articles.
Escalated tickets are investigated against the employee's credentials, tool logs and chat history, then a draft solution is prepared for one-click agent approval.
Employees request access in Slack or email; Risotto handles approvals, time-based rules and dynamic policies, then provisions users through your IAM/IGA tools with a full audit trail.
Route questions to IT, HR, Finance, Legal, Engineering or Sales Ops by intent rather than keyword, with RBAC controls and category auto-tagging.

Grátis / Código abertoAtendimento ao cliente com IA e um agente nativamente integrado

IA conversacional e helpdesk feitos para marcas de ecommerce
Grátis / Código abertoAgentes de IA que respondem, orçam e recebem pedidos em todos os canais de mensagem
Grátis / Código abertoAgentes de IA que respondem, orçam e recebem pedidos em todos os canais de mensagem

Pylon is an agentic support platform built for B2B companies. It brings Slack, Teams, email, chat, SMS, WhatsApp, phone and Discord conversations into one queue, layers account and product context on top, and uses AI agents to investigate and resolve customer work before your team even opens a ticket.
Pylon is an agentic support platform built for B2B companies. It brings Slack, Teams, email, chat, SMS, WhatsApp, phone and Discord conversations into one queue, layers account and product context on top, and uses AI agents to investigate and resolve customer work before your team even opens a ticket.

Assistente de IA agêntica que resolve solicitações de colaboradores de ponta a ponta
Assistente de IA agêntica que resolve solicitações de colaboradores de ponta a ponta

Kayako is an AI-first help desk built around Kay, an AI support agent that triages tickets, drafts and sends replies, takes actions like refunds and updates, and resolves routine cases automatically. It can run as your full help desk or plug into tools such as Zendesk, Freshdesk and Intercom without a migration.
Kayako is an AI-first help desk built around Kay, an AI support agent that triages tickets, drafts and sends replies, takes actions like refunds and updates, and resolves routine cases automatically. It can run as your full help desk or plug into tools such as Zendesk, Freshdesk and Intercom without a migration.
Grátis / Código abertoAgentes de IA autônomos dentro de um help desk completo
Grátis / Código abertoAgentes de IA autônomos dentro de um help desk completo

IA agêntica que resolve o suporte de ponta a ponta
IA agêntica que resolve o suporte de ponta a ponta

SureThing is an AI agent platform that positions itself as a general AI agency: a shared team of agents covering operations, marketing, research and engineering that connect to your existing apps, execute multi-step work in the background and hand back finished deliverables rather than chat replies.
SureThing is an AI agent platform that positions itself as a general AI agency: a shared team of agents covering operations, marketing, research and engineering that connect to your existing apps, execute multi-step work in the background and hand back finished deliverables rather than chat replies.

Gestão de serviços empresariais com IA agêntica Luma
Gestão de serviços empresariais com IA agêntica Luma

Grátis / Código abertoO helpdesk nativo de IA que transforma conversas do Slack e Teams em tickets resolvidos
Grátis / Código abertoO helpdesk nativo de IA que transforma conversas do Slack e Teams em tickets resolvidos

Productlane is a customer support platform for software teams that unifies email, live chat, Slack, and Teams in one inbox while an AI agent grounded in your codebase and docs resolves tickets, files issues in Linear, and closes the loop with customers when fixes ship.
Productlane is a customer support platform for software teams that unifies email, live chat, Slack, and Teams in one inbox while an AI agent grounded in your codebase and docs resolves tickets, files issues in Linear, and closes the loop with customers when fixes ship.