Cast.app

Cast.app describes itself as neither a CRM nor a CS platform but the autopilot layer that makes an existing stack customer-facing. It reads from Salesforce, HubSpot, Gainsight, Totango and similar systems, then generates and presents AI-delivered experiences at the account and contact level — business reviews, onboarding flows, adoption nudges, churn-prevention outreach and referral asks — without your team building each one by hand. The company says the agents are grounded per contact and per account at runtime, based on 2.2 million minutes of anonymised customer-success conversations shared by enterprise partners, and that customer data is never used to train their models.

Delivery covers several channels so a single system can serve very different audiences: executives reached by inbox, users engaged in-app, partners met in chat, and CSM-led reviews that a human shares and walks through. Presentations can be embedded in a web app, mobile app, portal or dashboard with a couple of lines of code, and the spoken output supports 17 languages including English variants, French, Portuguese, Spanish, Italian, German, Dutch, Danish, Japanese, Hindi, Simplified and Traditional Chinese, Turkish, Korean and Bahasa Indonesia.

The reference customers are enterprise-scale. Ruckus reports scaling coverage without adding headcount; a Pure Storage leader cites a $1.6M annual bottom-line contribution and 30× ROI; CDK Global, Cloudera and HPE GreenLake use Cast as a component of digital customer-success strategy. HPE's own C-level customers rated a Cast-generated GreenLake business review 9 out of 10 for value.