Chargeblast is a chargeback management platform aimed at ecommerce merchants who are close to — or over — the card networks' chargeback ratio thresholds. Rather than treating disputes as something that only matters after they are filed, it works up front: it listens for pre-dispute alerts and low-level fraud signals from processors and card issuers, then prompts the merchant to refund or contact the customer before the case escalates into a chargeback.
The second layer is recovery. When a chargeback is filed anyway, Chargeblast assembles the transaction record, delivery confirmation and customer communication into an evidence package and submits it through the merchant's own processor, automating much of the manual work that typically sits with a support or finance team. A receipts feature tackles a common root cause of fraud disputes — customers not recognising the charge on their statement — by sending branded order confirmations.
Beyond the software, the platform sells adjacent services: a managed refund service where a dedicated team handles pre-dispute customer conversations, plus supporting utilities like BIN lookup and MCC lookup. It also publishes side-by-side comparisons against competing tools such as Chargeflow and Chargeback.io, and vertical-specific pages for segments like iGaming and merchants of record, which makes the product fairly easy to evaluate against alternatives before you commit.
