Chatzy AI is an agentic AI platform for customer conversations. It deploys AI agents across WhatsApp, voice calls, website chat, Instagram, Messenger, and Telegram, aiming to answer every inbound message in under five seconds while routing complex cases to human teammates. The positioning is a single inbox with an AI-first layer rather than a separate chatbot bolted onto one channel.
Deployment follows a four-part flow: connect knowledge, configure settings, define actions, and then optimise. Knowledge sources include a website URL, uploaded PDFs, DOC or TXT files, images and video, a synced Shopify catalog, and spreadsheets or documents from Google Sheets and Drive. Actions and workflows then let agents do things beyond answering, such as qualifying and nurturing leads, booking appointments, recovering abandoned carts, onboarding customers, running outbound campaigns and WhatsApp broadcasts, and supporting click-to-WhatsApp ad flows.
Operationally, the platform is built around an omnichannel inbox where customer history travels with the conversation instead of being siloed per channel. Routing can escalate by intent, sentiment, or SLA, and humans can take over mid-thread with full context. The company reports thousands of business customers and enterprise deployments, offers a free trial with no credit card, and promotes a discount banner on its site. Pricing tiers include free trial, paid plans, and a contact-sales option for enterprise needs.
