CliniQueue

CliniQueue targets a problem general-purpose helpdesk classifiers handle badly: healthcare support tickets do not behave like ordinary SaaS tickets. A physician locked out of an EHR mid-appointment, an HL7 or FHIR feed that stopped syncing, or a message that may have exposed patient data all look similar to a generic 'technical issue' label — but they carry very different urgency, compliance, and financial consequences. CliniQueue replaces those generic buckets with eight labels that map to how clinical support teams actually triage: Clinical Urgency, PHI Exposure, EHR Integration, Billing & Claims, Access & Login, Compliance Request, Regulatory Deadline, and Training & Onboarding.

The integration path is deliberately narrow. You point your helpdesk webhook at a CliniQueue endpoint, send one POST request with the ticket text, and receive structured JSON back with the assigned clinical label plus any risk flags. There is no SDK to install and no setup call to schedule, so it works with Zendesk, Freshdesk, Intercom, or anything else that can emit a webhook. Because a classification service sees sensitive material, CliniQueue states that ticket text is processed and immediately discarded with a zero-retention design, and that it logs only metadata such as timestamp, API key, classification result, and audit ID.

Compliance posture is baked into the commercial terms rather than sold as an add-on: a signed Business Associate Agreement is included on every plan, including the entry tier. Published accuracy figures are 98% on standard tickets and 97% on hard edge cases, measured against 150 synthetic tickets spanning all eight categories. Pricing runs from a $299/month Compliant tier (1,000 tickets per month) through Clinical at $799 and Critical at $1,999, with an Enterprise option for unlimited volume.