Ellie

Ellie hooks into your Gmail or Microsoft 365 mailbox in one click and reads the threads that actually need an answer. Instead of waiting for a prompt, it works in the background and leaves finished drafts in the right thread, under your normal Gmail or Outlook compose button, so nothing about your workflow changes. It never sends anything on its own — you skim, tweak a word, and press send.

The personalization layer is what separates Ellie from generic AI writers. It observes the small tells in your sent mail: how you open, when you use "cheers" versus "thanks", how you sign off with clients versus friends. Custom categories, described in plain sentences rather than filter rules, decide which emails get drafted and which are left alone, and reply voices let each category carry its own tone — brisk for finance, warm for sales, patient for support.

Beyond the inbox, Ellie extends into Ellie Docs, which generates and maintains a help centre from your product's website and codebase, and Ellie Desk, a support layer that answers customers with their account context and error data before handing your team an investigated brief. Business and Professional plans add auto-drafting, auto-categorisation, and knowledge-base training from documents or a website URL.