Ideta is built around the idea that automation should not require an engineering team. The platform splits into five products that share one workspace: a no-code builder for AI agents (chatbots, callbots and mailbots), a website live chat, an AI workflow-automation layer driven by webhooks, an AI community manager for social channels, and a LinkedIn AI assistant. Each can be adopted on its own, and they share the same conversations, contacts and integrations.
Training is grounded in your own material, so the agent answers from your content instead of generic internet knowledge. When a conversation needs a human, it can be routed to a staffed seat, and ratings and transcripts stay visible in the dashboard. Because it supports OpenAI, Azure, Mistral, Claude, Gemini and similar providers, teams can switch models without rebuilding their flows.
Ideta is used across education, real estate, tourism and HR, with a no-code philosophy aimed at SMBs and lean teams rather than large engineering organisations. The vendor reports more than 2,000 bots running worldwide and a customer base of tens of thousands of users, with support delivered through a community forum, email and phone.
