Listen Labs

Listen Labs is a research platform built around a simple premise: the bottleneck in customer research is rarely the questions, it is the cost and time of asking them properly. The platform lets you describe a business goal, then drafts the study — objectives, questions, and the probing context an experienced moderator would bring — or you can upload an interview guide you already use. From there it runs real conversations with participants at a scale that would be impractical with human moderation, and compresses the resulting transcripts into structured findings.

The output is designed for decisions rather than archive. Readouts surface ranked preferences between concepts, quote-level evidence for each insight, hesitation moments, emotional tone and — notably — the gaps between what respondents claim they value and what they actually choose. That say/do analysis is the part most survey tooling cannot produce, because it depends on observing behaviour inside a conversation rather than tabulating answers.

Participation comes from a qualified global network spanning many markets and languages, which means multi-country studies can run without separate recruiting pipelines. The company serves brands and product teams running concept tests, usability studies, brand perception work and messaging research, and following its acquisition the platform operates as part of Salesforce, with enterprise-grade controls for consent, privacy and scale. Access is arranged through a demo rather than self-serve signup.