NeoAgent

NeoAgent is a customer service automation platform built around the idea that a business should never miss a message. It puts an AI agent on the channels customers already use — a widget on your website, a WhatsApp number, inbound and outbound phone calls, and SMS — and lets the agent answer questions, qualify leads and hand off to a human when needed. The site advertises response times of under a second for conversational replies, so the experience feels like a live chat rather than a delayed ticket queue.

Beyond answering questions, the platform is designed to complete tasks. A visitor can pick an appointment slot directly in the conversation and have it appear in your calendar with automatic reminders and duplicate-booking protection. Lead capture means you learn who your prospects are before they ever talk to sales, and the built-in business intelligence layer reports on those conversations and the resulting return so you can see which channels actually convert.

The product is Italian in origin and explicitly markets Italian-language support and a community alongside its English interface. Integration is deliberately low-friction: the vendor advertises connecting an agent to Facebook, Instagram or WhatsApp in under a minute, and there are API and webhook hooks for teams that want to wire the agent into their own stack. A 14-day Professional trial is offered for evaluation before committing to a paid subscription.