Proto

Proto is an AI agent platform for institutions that cannot send their citizen and customer conversations to a public cloud. It is positioned around sovereign deployment: models and workflows run on-premise or inside the customer's own infrastructure, with a documented security and compliance posture in its Trust Centre. The platform covers AI agents for autonomous resolution, a unified inbox across webchat, WhatsApp, LINE, voice and web forms, structured ticketing, end-user profile tracking and analytics that measure how well the AI is actually performing.

The product is strongest in grievance and redress workflows. Central banks, regulators and payment operators use Proto to capture complaints in citizens' local languages, route them to the right team, mediate disputes with AI-proposed but officer-approved outcomes, and trace and freeze fraudulent funds. The language coverage is deliberately unusual — Kinyarwanda, Oshiwambo, Tagalog, Punjabi, Cebuano, Urdu, Ilocano and Pashto are highlighted alongside major languages, reflecting a focus on inclusive instant payment systems and emerging markets.

Publicly referenced deployments include the National Bank of Rwanda, the Bangko Sentral ng Pilipinas, the Bank of Namibia, the Bank of Mozambique and the Securities and Exchange Commission of the Philippines, plus a G20 TechSprint 2025 award for an anti-scam solution built with FNA. Proto also offers a Voice API with two endpoints and prepaid credits, plus APIs and documentation for integration into existing case and payment systems.