Qex AI takes a different approach from chat-based assistants. Instead of a window you have to visit, each assistant is assigned an email address and a set of written instructions, exactly as you would brief a new employee. It polls its mailbox, interprets incoming messages, and acts — replying to customers, asking qualifying questions, escalating to a sales team, or filing a report. Because the assistant works through ordinary email, it plugs into processes companies already run without new integrations.
Typical setups cover first-tier customer support answered from an FAQ block, personalized email marketing, cold outreach researched from a prospect's website, lead qualification from contact forms, review requests sent a week after purchase, policy-compliance review of outgoing mail, debt collection, and an internal IT support desk. Assistants can copy additional parties on replies, and a lock list restricts them to responding only to approved senders so that unsolicited mail cannot burn through your usage credit.
The underlying models are described by the vendor as a variant of GPT-4, which gives the assistants enough instruction-following ability to handle nuanced requests and multi-step situations rather than simple keyword autoresponders. Access is subscription-based with usage metering tied to email text volume, and enterprise plans offer custom pricing plus priority onboarding and support.
