Rallied is an AI agent built specifically for managed service providers. Its remit is the routine but relentless work that fills an MSP help desk: password resets, account unlocks, MFA issues, mailbox permissions, group membership changes, VPN support and user provisioning for onboarding and offboarding. Rallied takes first touch on tickets inside the PSA, checks the client's live state across connected systems, diagnoses the underlying issue and resolves it end to end, escalating to a human only when a call genuinely needs judgment or approval.\n\nTwo design choices stand out. First, documentation stops being an afterthought: Rallied writes notes and time entries as it works, so the PSA stays current the moment a ticket closes. Second, control is explicit. You decide which actions run automatically and which require sign-off, with rules that can differ per client, so one client's special instruction does not leak into another's workflow. Sensitive changes can be gated behind an MFA identity check, and every tool call, approval and refusal is logged for audit.\n\nDeployment is designed to be quick: most MSPs connect their PSA and go live in under a week, starting in Plan Mode where the agent shows what it would do without changing anything. Rallied integrates with leading PSAs including ConnectWise, Autotask, HaloPSA, SuperOps and Jira Service Management, alongside RMM, identity and documentation tools, and reports SOC 2 Type II compliance.
