Teneks

Teneks is conversation intelligence built for teams that work in smaller European languages. Instead of forcing everyone into English, it understands and works with Estonian, Finnish, Polish, Latvian and Lithuanian, and it can answer in the language the call is happening in. For sales teams in those markets, that alone removes the awkward gap where a tool understands the product but not the customer.

The product has three moving parts. Live guidance surfaces context from previous calls and meetings on screen while the conversation is in progress, so a rep can respond when a customer says a colleague promised a different price or mentions a competitor. Meeting records do the opposite: after the call they capture decisions, owners, disputed points and open questions, each linked back to the transcript and audio, and share them with people who were not in the room. The weekly overview then pulls patterns out of the whole week — for example nine calls mentioning price, six of which ended without a next step — and links them to the source conversations so managers can choose what to coach.

Recording is handled through an iPhone or Android app that captures the room and the call together; an incoming phone call pauses recording and everything captured before it is kept. Processing and storage happen in the EU, which is a deliberate choice for teams with European data protection obligations. Because it is sold as a team product with demo-based onboarding, the practical next step is to send one real recording and see what it makes of your actual calls.