Shulex VOC (Solvea) 每月有 12,710 次造訪，月增率 -54.9%，定價模式為免費試用、付費。Solvea 每月有 20,906 次造訪，成長率 +8.3%，定價模式為付費、需聯絡報價。
Solvea (formerly Shulex VOC) is an AI customer service platform for global brands. It combines AI chat and voice agents, a shared helpdesk, and consumer-insights tools that mine Amazon reviews for VOC data, connecting customer conversations with growth research.
| 面向／指標 | ||
|---|---|---|
| 官方網域 | shulex.com | solvea.cx |
| 定價模式 | 免費試用、付費 | 付費、需聯絡報價 |
| 每月造訪次數 | 1.27萬 (12,710) | 2.09萬 (20,906) |
| 月流量變化量 | -1.55萬 (-54.9%) | +1599 (+8.3%) |
| 主要市場與市佔 | 🇺🇸 美國 (46.7%) | 🇵🇭 菲律賓 (40.1%) |
| 每月直接造訪 | 5744 | 1.42萬 |
| 使用者評分 | 4.2 | 4.4 |
| 支援平台 | 網站 | 網站 |
Solvea (formerly Shulex VOC) is an AI customer service platform for global brands. It combines AI chat and voice agents, a shared helpdesk, and consumer-insights tools that mine Amazon reviews for VOC data, connecting customer conversations with growth research.
AI agents resolve pre-sales, order and after-sales questions across chat, email, live chat and social channels.
Answer and make calls, handle multilingual requests, route in real time and automatically log a summary of every call.
Unify messages from every channel into one inbox where AI and human agents coordinate and collaborate on service work.
Mine Amazon reviews and social channels for sentiment, competitive and product insights to inform growth decisions.
真正解決問題的 AI 客服，而不只是攔截問題
透過電子郵件、線上聊天、應用程式和幫助中心涵蓋售前、訂單和售後問題，依據知識庫和業務規則自動解決。
用多種語言接聽與外撥電話，即時路由來電，並產生通話記錄和摘要以備跟進。
把各管道工單匯聚到一處，協調 AI 與人工專員之間的交接，確保沒有任何請求被遺漏。
自學習知識庫、意圖理解、長期記憶、自動標記、報表和 AI 質檢共同確保服務一致性。
面向 B2C 的 AI 客戶對話平台，規模化處理訊息互動
整合支援、銷售與服務的 AI 客戶體驗平台
Richpanel combines a shared ecommerce helpdesk with frontier-model AI agents that resolve support tickets end to end across email, chat, SMS, WhatsApp, social and phone. A dedicated implementation manager migrates your data, connects your tools and writes your support steps so teams reach roughly 50% automation within 30 days.
Richpanel combines a shared ecommerce helpdesk with frontier-model AI agents that resolve support tickets end to end across email, chat, SMS, WhatsApp, social and phone. A dedicated implementation manager migrates your data, connects your tools and writes your support steps so teams reach roughly 50% automation within 30 days.
