Intercom vs NovaTalks

Bring email, live chat, Facebook Messenger, Instagram, WhatsApp Business, Viber, Telegram, LINE Business, and voice into one agent workspace, with full conversation history, tags, canned responses, and transfer between agents and teams.

Build multilingual chatbots with a simple builder that runs 24/7, supports pre-built and custom scripts, uses AI roles for replies, and hands conversations off to a human agent outside working hours.

Automate inbound and outbound calling with IVR voice menus, hold and warm transfer, consultation calls, call recording, and Voice Dealer outbound functionality, with flexible distribution across agents.

Segment audiences by tags, attributes, or contact details and send personalised offers, reminders, and campaigns across messengers, social media, and email, triggered automatically by customer behaviour.