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Detect intent on any channel, load full customer context, and build a resolution path validated against governance rules before acting.

Specialized Precision Agents execute business logic exactly the same predictable way every time — for steps like identity verification, payments and compliance checks — while agents mix agility with precision.

Agents carry customer context and history across sessions, channels and days, listen for asynchronous backend events, and resume a journey where it left off.

Connect to back-office systems through MCP and APIs, with validated write-backs so agents actually complete tasks rather than just answering questions.

Measure every journey and trace any session step by step, with a visual execution trace, shared with a model router and FinOps engine that optimizes LLM performance and cost.