
Free / Open-sourceFree live chat, inbox and AI helpdesk for your website
Aide records 9,983 monthly visits with -1.1% month-over-month growth and Free Trial, Paid, Contact for Pricing pricing. Hiver records 140,328 monthly visits with -28.4% growth and Freemium, Free Trial, Paid, Free pricing.
AI customer service agent that resolves orders, refunds and returns for ecommerce brands
| Dimension / Metric | ![]() | |
|---|---|---|
| Official Domain | aide.app | hiverhq.com |
| Pricing Model | Free Trial, Paid, Contact for Pricing | Freemium, Free Trial, Paid, Free |
| Monthly Visits | 9.98K (9,983) | 140.33K (140,328) |
| MoM Traffic Delta | -113 (-1.1%) | -55.69K (-28.4%) |
| Primary Market & Share | 🇨🇦 Canada (48%) | 🇺🇸 United States (51.4%) |
| Direct Visits / mo | 4.01K | 94.58K |
| User Rating | 4.1 | 4.3 |
| Supported Platforms | Website | Website |
AI customer service agent that resolves orders, refunds and returns for ecommerce brands
After order verification, the agent can cancel, refund, change shipping addresses, remove unshipped items and start returns inside Shopify rules.
Drafts appear as internal notes in the helpdesk your team already uses, and Aide can take over an inbox once you take it live.
Aide Helpdesk provides an AI-first inbox with routing, SLAs and macros, while Aide Chat embeds on any site and on Shopify storefronts.
Every topic is set to AI Agent, Drafts or None, refunds wait for teammate approval, and an audit log records every action.

Agentic customer service platform where teams and AI resolve support together
Handle email, chat, Slack, Teams, voice, WhatsApp and a help center from one workspace, with shared inboxes for teams that stay in Gmail.
AI investigates issues across past conversations, docs, connected systems and codebases, then drafts contextual replies and takes action with approval.
Define how AI resolves complex multi-step requests, deploy across every channel, and test performance on real scenarios before going live.
AI reviews resolved tickets to spot gaps in the help center and turn proven resolutions into new articles, keeping documentation current.

Free / Open-sourceFree live chat, inbox and AI helpdesk for your website

Robust AI-first customer engagement and messaging platform, but typically more expensive than Hiver's email-centric shared inbox.
Robust AI-first customer engagement and messaging platform, but typically more expensive than Hiver's email-centric shared inbox.

Conversational AI and helpdesk built for ecommerce brands

Centralized messaging inbox that unites social channels and WhatsApp chats, but lacks Hiver's deep Google Workspace integration.
Centralized messaging inbox that unites social channels and WhatsApp chats, but lacks Hiver's deep Google Workspace integration.
Feature-rich live chat and shared inbox platform with strong multichannel support, offering a more flexible free tier.
Feature-rich live chat and shared inbox platform with strong multichannel support, offering a more flexible free tier.

User-friendly customer service platform featuring powerful autonomous AI bots, though less integrated with Google Workspace than Hiver.
User-friendly customer service platform featuring powerful autonomous AI bots, though less integrated with Google Workspace than Hiver.

Affordable omnichannel helpdesk and live chat software with integrated FAQ and workflow automation tools.
Affordable omnichannel helpdesk and live chat software with integrated FAQ and workflow automation tools.

AI support agent plus helpdesk built for ecommerce brands
AI support agent plus helpdesk built for ecommerce brands

SpecialistB2B customer support platform excelling at Slack and multi-channel ticketing, though less tailored for standard email shared inboxes.
SpecialistB2B customer support platform excelling at Slack and multi-channel ticketing, though less tailored for standard email shared inboxes.

AI-first help desk that resolves tickets, not just sorts them
Comprehensive helpdesk and ticketing platform with native AI support agents, but less focused on Gmail-native workflows.
Comprehensive helpdesk and ticketing platform with native AI support agents, but less focused on Gmail-native workflows.

SpecialistAgentic AI that resolves customer support end to end
SpecialistAgentic AI that resolves customer support end to end