
Free live chat, inbox and AI helpdesk for your website
Aide records 9,983 monthly visits with -1.1% month-over-month growth and Free Trial, Paid, Contact for Pricing pricing. Re:amaze records 455,787 monthly visits with +3.6% growth and Free Trial, Paid, Contact for Pricing pricing.
AI customer service agent that resolves orders, refunds and returns for ecommerce brands
| Dimension / Metric | ![]() | |
|---|---|---|
| Official Domain | aide.app | reamaze.com |
| Pricing Model | Free Trial, Paid, Contact for Pricing | Free Trial, Paid, Contact for Pricing |
| Monthly Visits | 9.98K (9,983) | 455.79K (455,787) |
| MoM Traffic Delta | -113 (-1.1%) | +16.04K (+3.6%) |
| Primary Market & Share | 🇨🇦 Canada (48%) | 🇺🇸 United States (55.5%) |
| Direct Visits / mo | 4.01K | 303.48K |
| User Rating | 4.1 | 4.5 |
| Supported Platforms | Website | Website |
AI customer service agent that resolves orders, refunds and returns for ecommerce brands
After order verification, the agent can cancel, refund, change shipping addresses, remove unshipped items and start returns inside Shopify rules.
Drafts appear as internal notes in the helpdesk your team already uses, and Aide can take over an inbox once you take it live.
Aide Helpdesk provides an AI-first inbox with routing, SLAs and macros, while Aide Chat embeds on any site and on Shopify storefronts.
Every topic is set to AI Agent, Drafts or None, refunds wait for teammate approval, and an audit log records every action.

AI-powered shared inbox, live chat, and helpdesk for online businesses
Bring email, live chat, social media, SMS, VoIP, and video conversations into one collaborative inbox with assignments, notes, and shared views.
A trainable AI agent handles customer chats 24/7, while AI assists with reply drafting, conversation summaries, and sentiment analysis.
Deploy pre-built or custom chatbots and proactive Cues to engage site visitors and automate common support and sales conversations.
Publish a branded, embeddable knowledge base and a status page so customers can find answers and stay informed during incidents.

Free live chat, inbox and AI helpdesk for your website

Offers industry-leading AI customer support and proactive messaging, but at a significantly higher enterprise price point.
Offers industry-leading AI customer support and proactive messaging, but at a significantly higher enterprise price point.

Deeply tailored for e-commerce customer support automation, but with less generalized multi-channel live chat configuration.

AI-powered customer conversation platform for B2C messaging at scale
AI-powered customer conversation platform for B2C messaging at scale
Provides robust omnichannel live chat and shared inbox features, but with a more developer-friendly interface.
Provides robust omnichannel live chat and shared inbox features, but with a more developer-friendly interface.
SpecialistSpecializes in autonomous ticket resolution using internal knowledge bases, but lacks traditional live chat widget tools.
SpecialistSpecializes in autonomous ticket resolution using internal knowledge bases, but lacks traditional live chat widget tools.

Features easy-to-deploy AI customer service bots and live chat, but lacks Reamaze's advanced shared inbox depth.
Features easy-to-deploy AI customer service bots and live chat, but lacks Reamaze's advanced shared inbox depth.

SpecialistCustom AI agents trained on your documentation and knowledge base
SpecialistCustom AI agents trained on your documentation and knowledge base

Focuses heavily on e-commerce self-service workflows and automation, though with fewer advanced custom ticketing rules.
Focuses heavily on e-commerce self-service workflows and automation, though with fewer advanced custom ticketing rules.

SpecialistAgentic B2B support platform unifying every channel, AI agents, and customer context
SpecialistAgentic B2B support platform unifying every channel, AI agents, and customer context

Agentic customer service platform where teams and AI resolve support together
Agentic customer service platform where teams and AI resolve support together
Delivers comprehensive helpdesk ticketing and AI support agents, but is less focused on instant chat widgets.
Delivers comprehensive helpdesk ticketing and AI support agents, but is less focused on instant chat widgets.