Crisp records 1,408,646 monthly visits with +1.5% month-over-month growth and Free Trial, Paid, Contact for Pricing, Free pricing. Editby records 204 monthly visits with -12.8% growth and Paid, Contact for Pricing pricing.
AI-first customer support platform with a shared inbox built in
AI content engine that writes in your own brand voice
| Dimension / Metric | ||
|---|---|---|
| Official Domain | crisp.chat | editby.ai |
| Pricing Model | Free Trial, Paid, Contact for Pricing, Free | Paid, Contact for Pricing |
| Monthly Visits | 1.41M (1,408,646) | 204 (204) |
| MoM Traffic Delta | +21.04K (+1.5%) | -30 (-12.8%) |
| Primary Market & Share | 🇫🇷 France (12.2%) | 🌐 Global (—) |
| Direct Visits / mo | 1.15M | 91 |
| User Rating | 4.6 | 4.1 |
| Supported Platforms | Website | Website |
AI-first customer support platform with a shared inbox built in
Collect and manage conversations from web chat, email, WhatsApp, Messenger, Instagram, and more in one collaborative inbox.
Train an agent on your website, help articles, and PDFs, then build answer workflows with a visual builder or ready-made templates.
Publish branded help articles so customers can resolve common questions without contacting support.
Keep leads and customer records with full conversation history in one place for more personal, contextual replies.
AI content engine that writes in your own brand voice
Upload tone guidelines, style rules and examples of your best posts so every generated blog, newsletter and LinkedIn post sounds like you rather than a generic model.
Set keywords and a publishing schedule; agents research current topics, draft content on cadence and hand it to you for review before publication.
One brand voice drives LinkedIn posts, newsletters, long-form blog articles, tweets, press releases and YouTube scripts, each adapted to its platform.
Keyword research and analysis of content that already ranks help brief each piece so it can perform on search and social instead of being written blind.
Free / Open-sourceDelivers a completely free live chat foundation with strong visitor tracking, though its interface feels more traditional than Crisp.
Free / Open-sourceDelivers a completely free live chat foundation with strong visitor tracking, though its interface feels more traditional than Crisp.
Offers much more advanced AI automation and analytics, but comes with a significantly higher pricing tier than Crisp.
Offers much more advanced AI automation and analytics, but comes with a significantly higher pricing tier than Crisp.
Excels at unifying disparate social messaging channels into one inbox, but is less focused on traditional website widget customization.
Excels at unifying disparate social messaging channels into one inbox, but is less focused on traditional website widget customization.
Offers a lightweight and budget-friendly live chat and chatbot setup, but lacks Crisp's extensive omnichannel knowledge base features.
Offers a lightweight and budget-friendly live chat and chatbot setup, but lacks Crisp's extensive omnichannel knowledge base features.
SpecialistAutonomous AI agents for customer service, content and operations
SpecialistAutonomous AI agents for customer service, content and operations
Provides robust e-commerce integrations and visual bot builders, but has a more structured pricing model than Crisp.
Provides robust e-commerce integrations and visual bot builders, but has a more structured pricing model than Crisp.
Combines helpdesk ticketing and live chat seamlessly, but features a less modern user interface compared to Crisp.
Combines helpdesk ticketing and live chat seamlessly, but features a less modern user interface compared to Crisp.
Tailored specifically for e-commerce stores with deep Shopify integrations, whereas Crisp serves a broader range of business types.
Tailored specifically for e-commerce stores with deep Shopify integrations, whereas Crisp serves a broader range of business types.
AI agents and brand-governed content for enterprise marketing teams
AI agents and brand-governed content for enterprise marketing teams
Your whole marketing department, on autopilot
Your whole marketing department, on autopilot
Turn a prompt or product link into ads, UGC videos, and scheduled social posts
Turn a prompt or product link into ads, UGC videos, and scheduled social posts
Provides structured IT service desk ticketing and knowledge bases, but feels less optimized for casual real-time website chat.
Provides structured IT service desk ticketing and knowledge bases, but feels less optimized for casual real-time website chat.
