Crisp records 1,408,646 monthly visits with +1.5% month-over-month growth and Free Trial, Paid, Contact for Pricing, Free pricing. IBM Task Mining records 0 monthly visits with — growth and Contact for Pricing pricing.
AI-first customer support platform with a shared inbox built in
Browser extension that captures on-screen activity for IBM's task mining and process discovery.
| Dimension / Metric | | |
|---|---|---|
| Official Domain | crisp.chat | chromewebstore.google.com |
| Pricing Model | Free Trial, Paid, Contact for Pricing, Free | Contact for Pricing |
| Monthly Visits | 1.41M (1,408,646) | 0 (0) |
| MoM Traffic Delta | +21.04K (+1.5%) | 0 (—) |
| Primary Market & Share | 🇫🇷 France (12.2%) | 🌐 Global (—) |
| Direct Visits / mo | 1.15M | 0 |
| User Rating | 4.6 | 3.6 |
| Supported Platforms | Website | Browser Extension |
AI-first customer support platform with a shared inbox built in
Collect and manage conversations from web chat, email, WhatsApp, Messenger, Instagram, and more in one collaborative inbox.
Train an agent on your website, help articles, and PDFs, then build answer workflows with a visual builder or ready-made templates.
Publish branded help articles so customers can resolve common questions without contacting support.
Keep leads and customer records with full conversation history in one place for more personal, contextual replies.
Browser extension that captures on-screen activity for IBM's task mining and process discovery.
Records front-end user interactions in the browser so web-based steps become part of the mined process, not a blind spot.
The add-on does not collect or send information unless the IBM Task Mining Client (agent) is running, keeping capture tied to an approved deployment.
Published by IBM ITALIA S.P.A., matching the developer identity and privacy commitments of the wider IBM process mining suite.
Feeds granular interaction events into IBM's process discovery so teams can see how work is really performed, not just how it is described.
Free / Open-sourceDelivers a completely free live chat foundation with strong visitor tracking, though its interface feels more traditional than Crisp.
Free / Open-sourceDelivers a completely free live chat foundation with strong visitor tracking, though its interface feels more traditional than Crisp.
Offers much more advanced AI automation and analytics, but comes with a significantly higher pricing tier than Crisp.
Offers much more advanced AI automation and analytics, but comes with a significantly higher pricing tier than Crisp.
Excels at unifying disparate social messaging channels into one inbox, but is less focused on traditional website widget customization.
Excels at unifying disparate social messaging channels into one inbox, but is less focused on traditional website widget customization.
Offers a lightweight and budget-friendly live chat and chatbot setup, but lacks Crisp's extensive omnichannel knowledge base features.
Offers a lightweight and budget-friendly live chat and chatbot setup, but lacks Crisp's extensive omnichannel knowledge base features.
SpecialistAutonomous AI agents for customer service, content and operations
SpecialistAutonomous AI agents for customer service, content and operations
Free / Open-sourceTurn one prompt into live business apps, AI agents and automated workflows
Provides robust e-commerce integrations and visual bot builders, but has a more structured pricing model than Crisp.
Provides robust e-commerce integrations and visual bot builders, but has a more structured pricing model than Crisp.
Combines helpdesk ticketing and live chat seamlessly, but features a less modern user interface compared to Crisp.
Combines helpdesk ticketing and live chat seamlessly, but features a less modern user interface compared to Crisp.
Tailored specifically for e-commerce stores with deep Shopify integrations, whereas Crisp serves a broader range of business types.
Tailored specifically for e-commerce stores with deep Shopify integrations, whereas Crisp serves a broader range of business types.
Free / Open-sourceOrganize, search and export your AI chats across ChatGPT, Gemini, Claude and Grok
Free / Open-sourceOrganize, search and export your AI chats across ChatGPT, Gemini, Claude and Grok
Free / Open-sourceTurn policies into AI-enforced workflows you can prove
Free / Open-sourceTurn policies into AI-enforced workflows you can prove
Provides structured IT service desk ticketing and knowledge bases, but feels less optimized for casual real-time website chat.
Provides structured IT service desk ticketing and knowledge bases, but feels less optimized for casual real-time website chat.
