Crisp records 1,408,646 monthly visits with +1.5% month-over-month growth and Free Trial, Paid, Contact for Pricing, Free pricing. Shown records 48,761 monthly visits with +89.2% growth and Freemium pricing.
AI-first customer support platform with a shared inbox built in
Let AI create, launch and optimize your ads across every major channel.
| Dimension / Metric | | |
|---|---|---|
| Official Domain | crisp.chat | shown.io |
| Pricing Model | Free Trial, Paid, Contact for Pricing, Free | Freemium |
| Monthly Visits | 1.41M (1,408,646) | 48.76K (48,761) |
| MoM Traffic Delta | +21.04K (+1.5%) | +22.99K (+89.2%) |
| Primary Market & Share | 🇫🇷 France (12.2%) | 🇦🇿 Azerbaijan (40.6%) |
| Direct Visits / mo | 1.15M | 20.93K |
| User Rating | 4.6 | 4.3 |
| Supported Platforms | Website | Website |
AI-first customer support platform with a shared inbox built in
Collect and manage conversations from web chat, email, WhatsApp, Messenger, Instagram, and more in one collaborative inbox.
Train an agent on your website, help articles, and PDFs, then build answer workflows with a visual builder or ready-made templates.
Publish branded help articles so customers can resolve common questions without contacting support.
Keep leads and customer records with full conversation history in one place for more personal, contextual replies.
Let AI create, launch and optimize your ads across every major channel.
Describe your business and Shown drafts campaigns, ad copy, targeting and creatives, so you can go from idea to live ads in minutes.
Shown continuously pauses weak keywords, spins up new A/B test ads and suggests fresh targeting around the clock on every connected channel.
Three in-dashboard assistants — Mary (marketing strategist), Sean (search ads expert) and Sophie (social ads expert) — help you plan, create and edit campaigns by chat.
Watch performance across Google, Microsoft, Meta, TikTok and other channels, compare campaigns and ads side by side, and import existing campaigns into one dashboard.
Free / Open-sourceDelivers a completely free live chat foundation with strong visitor tracking, though its interface feels more traditional than Crisp.
Free / Open-sourceDelivers a completely free live chat foundation with strong visitor tracking, though its interface feels more traditional than Crisp.
Offers much more advanced AI automation and analytics, but comes with a significantly higher pricing tier than Crisp.
Offers much more advanced AI automation and analytics, but comes with a significantly higher pricing tier than Crisp.
Excels at unifying disparate social messaging channels into one inbox, but is less focused on traditional website widget customization.
Excels at unifying disparate social messaging channels into one inbox, but is less focused on traditional website widget customization.
Offers a lightweight and budget-friendly live chat and chatbot setup, but lacks Crisp's extensive omnichannel knowledge base features.
Offers a lightweight and budget-friendly live chat and chatbot setup, but lacks Crisp's extensive omnichannel knowledge base features.
AI creative engine for Meta and TikTok ad teams
AI creative engine for Meta and TikTok ad teams
SpecialistAutonomous AI agents for customer service, content and operations
SpecialistAutonomous AI agents for customer service, content and operations
Provides robust e-commerce integrations and visual bot builders, but has a more structured pricing model than Crisp.
Provides robust e-commerce integrations and visual bot builders, but has a more structured pricing model than Crisp.
Combines helpdesk ticketing and live chat seamlessly, but features a less modern user interface compared to Crisp.
Combines helpdesk ticketing and live chat seamlessly, but features a less modern user interface compared to Crisp.
Tailored specifically for e-commerce stores with deep Shopify integrations, whereas Crisp serves a broader range of business types.
Tailored specifically for e-commerce stores with deep Shopify integrations, whereas Crisp serves a broader range of business types.
Provides structured IT service desk ticketing and knowledge bases, but feels less optimized for casual real-time website chat.
Provides structured IT service desk ticketing and knowledge bases, but feels less optimized for casual real-time website chat.
AI-driven Google Ads and SEO automation platform that runs entire campaigns for you
AI-driven Google Ads and SEO automation platform that runs entire campaigns for you
SpecialistAI customer support agents that answer, act, escalate and stop guessing
SpecialistAI customer support agents that answer, act, escalate and stop guessing
