
Free / Open-sourceAI-first customer service with a natively integrated AI agent
Dialpad records 2,763,687 monthly visits with +10.7% month-over-month growth and Paid pricing. Inkeep records 28,786 monthly visits with -5.1% growth and Contact for Pricing pricing.

AI agents for customer experience and operations teams
| Dimension / Metric | ![]() | |
|---|---|---|
| Official Domain | dialpad.com | inkeep.com |
| Pricing Model | Paid | Contact for Pricing |
| Monthly Visits | 2.76M (2,763,687) | 28.79K (28,786) |
| MoM Traffic Delta | +266.41K (+10.7%) | -1.55K (-5.1%) |
| Primary Market & Share | 🇺🇸 United States (56.6%) | 🇺🇸 United States (54.1%) |
| Direct Visits / mo | 2M | 20.89K |
| User Rating | 4.4 | 4.4 |
| Supported Platforms | Website | Website |
The AI platform for customer experience and business communications
Prebuilt and custom AI agents handle voice and digital support, take action with context, and escalate to humans when judgment is needed.
One collaboration app brings calls, meetings, and messages together so teams work with full context instead of switching tools.
Real-time transcription, sentiment analysis, AI scorecards, CSAT, and workforce management help teams understand and improve every conversation.
Real-time coaching, power dialing, and automated follow-up help sales teams move faster and close more deals.

AI agents for customer experience and operations teams
Business teams create and own AI agents through a visual builder without writing code, defining triggers, sub-agents, and tools.
Engineers build the same agents in TypeScript with an SDK that supports sub-agents, delegation, and MCP tools.
Builder and SDK write to shared agent definitions, so non-technical and technical teams can collaborate on the same agents.
CX assistants triggered from Slack or a support platform gather context from CRM and billing and propose human-approved answers.

Free / Open-sourceAI-first customer service with a natively integrated AI agent
Free / Open-sourceAI-first customer support platform with a shared inbox built in
Free / Open-sourceAI-first customer support platform with a shared inbox built in

Strong focus on sales workflows and CRM integrations, but less robust built-in native voice analytics than Dialpad.

AI-powered customer experience platform unifying support, sales, and service
AI-powered customer experience platform unifying support, sales, and service
Free / Open-sourceAutonomous AI agents for customer service, content and operations
Free / Open-sourceAutonomous AI agents for customer service, content and operations

Free / Open-sourceAI customer service that answers instantly and turns chats into revenue
Free / Open-sourceAI customer service that answers instantly and turns chats into revenue

Free / Open-sourceCustom AI agents trained on your documentation and knowledge base
Free / Open-sourceCustom AI agents trained on your documentation and knowledge base

Free / Open-sourceAI-powered shared inbox, live chat, and helpdesk for online businesses
Free / Open-sourceAI-powered shared inbox, live chat, and helpdesk for online businesses

Unified omnichannel inbox with strong AI agent deployment across voice and chat, but a smaller user community.
Unified omnichannel inbox with strong AI agent deployment across voice and chat, but a smaller user community.

Agentic B2B support platform unifying every channel, AI agents, and customer context
Agentic B2B support platform unifying every channel, AI agents, and customer context

Superior conversation scoring and voice pitch analytics for sales reps, but narrower omnichannel customer service features.
Superior conversation scoring and voice pitch analytics for sales reps, but narrower omnichannel customer service features.

Easier setup for small teams needing virtual phone numbers, but lacks Dialpad's advanced AI voice intelligence suite.
Easier setup for small teams needing virtual phone numbers, but lacks Dialpad's advanced AI voice intelligence suite.