Gorgias records 2,660,498 monthly visits with +2.4% month-over-month growth and Contact for Pricing pricing. Shortwave records 193,316 monthly visits with -5.1% growth and Freemium, Free Trial pricing.
Conversational AI and helpdesk built for ecommerce brands
Automate your email with AI
| Dimension / Metric | | |
|---|---|---|
| Official Domain | gorgias.com | shortwave.com |
| Pricing Model | Contact for Pricing | Freemium, Free Trial |
| Monthly Visits | 2.66M (2,660,498) | 193.32K (193,316) |
| MoM Traffic Delta | +61.65K (+2.4%) | -10.44K (-5.1%) |
| Primary Market & Share | 🇺🇸 United States (65.9%) | 🇺🇸 United States (66.6%) |
| Direct Visits / mo | 2.07M | 155.93K |
| User Rating | 4.7 | 4.5 |
| Supported Platforms | Website | Website |
Conversational AI and helpdesk built for ecommerce brands
Pre-trained on over a billion conversations and grounded in your store's live order, customer and product data, with your tone, policies and guardrails applied.
Email, chat, SMS, WhatsApp, Instagram, Facebook and phone all arrive in one queue, on the same customer record as Fin-style AI resolutions and human replies.
Agents and the AI can cancel orders, issue refunds, apply discounts or upsell directly inside the ticket without switching tools.
Orders, customers and products are pulled natively into the ticket view, with 300+ additional integrations across the ecommerce stack.
Automate your email with AI
A conversational agent that organizes your inbox, identifies what matters, drafts replies, writes scheduling emails and runs multi-step workflows from a single prompt.
Plain-language AI filters and scripts that automatically label, archive, star or sweep messages so you reach inbox zero faster.
Ask questions in natural language and search across your own messages — or your whole team's emails and attachments — to get answers rather than links.
Shared threads, private comments, assigned next steps and shared labels give a team one live view of important conversations.
SpecialistAn enterprise-grade autonomous AI agent platform that automates customer service, sales, and complex CRM workflows.
SpecialistAn enterprise-grade autonomous AI agent platform that automates customer service, sales, and complex CRM workflows.
Lightning-fast email productivity suite with powerful AI triage and shortcuts, but carries a steep subscription price.
Lightning-fast email productivity suite with powerful AI triage and shortcuts, but carries a steep subscription price.
A leading AI-first customer service platform offering advanced multi-channel routing and the Fin AI agent.
A unified customer conversation platform bringing multi-channel messaging and AI agents into a single collaborative team inbox.
A unified customer conversation platform bringing multi-channel messaging and AI agents into a single collaborative team inbox.
An omnichannel customer support platform providing shared inboxes, helpdesks, and no-code AI chat agents for growing businesses.
An omnichannel customer support platform providing shared inboxes, helpdesks, and no-code AI chat agents for growing businesses.
Collaborative email client combining shared inboxes, team chat, and AI assistance for streamlined workflow management.
Collaborative email client combining shared inboxes, team chat, and AI assistance for streamlined workflow management.
SpecialistConnects autonomous AI agents directly to company knowledge bases to resolve customer support tickets with high accuracy.
SpecialistConnects autonomous AI agents directly to company knowledge bases to resolve customer support tickets with high accuracy.
A popular ecommerce customer service platform featuring trainable AI chatbots and a unified multi-channel shared inbox.
A popular ecommerce customer service platform featuring trainable AI chatbots and a unified multi-channel shared inbox.
An omnichannel customer service and live chat platform designed specifically for ecommerce brands with built-in AI automation.
An omnichannel customer service and live chat platform designed specifically for ecommerce brands with built-in AI automation.
Feature-rich cross-platform email client with integrated AI summarization and writing tools across multiple devices.
Feature-rich cross-platform email client with integrated AI summarization and writing tools across multiple devices.
An ecommerce-focused helpdesk and AI support platform that handles order lookups, returns, and automated ticketing like Gorgias.
An ecommerce-focused helpdesk and AI support platform that handles order lookups, returns, and automated ticketing like Gorgias.
SpecialistVersatile AI assistant for inbox management and scheduling accessed directly via email, SMS, or WhatsApp.
