Gorgias records 2,660,498 monthly visits with +2.4% month-over-month growth and Contact for Pricing pricing. Teneks records 214 monthly visits with +185.3% growth and Paid, Contact for Pricing pricing.
Conversational AI and helpdesk built for ecommerce brands
Know what to say. Remember what was said — in your team's language.
| Dimension / Metric | | |
|---|---|---|
| Official Domain | gorgias.com | teneks.ai |
| Pricing Model | Contact for Pricing | Paid, Contact for Pricing |
| Monthly Visits | 2.66M (2,660,498) | 214 (214) |
| MoM Traffic Delta | +61.65K (+2.4%) | +139 (+185.3%) |
| Primary Market & Share | 🇺🇸 United States (65.9%) | 🇵🇱 Poland (100%) |
| Direct Visits / mo | 2.07M | 89 |
| User Rating | 4.7 | 4.2 |
| Supported Platforms | Website | Website |
Conversational AI and helpdesk built for ecommerce brands
Pre-trained on over a billion conversations and grounded in your store's live order, customer and product data, with your tone, policies and guardrails applied.
Email, chat, SMS, WhatsApp, Instagram, Facebook and phone all arrive in one queue, on the same customer record as Fin-style AI resolutions and human replies.
Agents and the AI can cancel orders, issue refunds, apply discounts or upsell directly inside the ticket without switching tools.
Orders, customers and products are pulled natively into the ticket view, with 300+ additional integrations across the ecommerce stack.
Know what to say. Remember what was said — in your team's language.
Relevant context from earlier calls and meetings — a previous price, a named competitor, an agreement — appears on screen while the customer is still talking, and the rep decides how to use it.
After a meeting, Teneks produces a record covering what was decided, who owns the next step, what was disputed and which questions remain open, each linked back to the transcript and audio.
A weekly view of analysed calls shows recurring patterns such as price objections that end without a next step, each linked to the source conversations.
Ask questions across past conversations — about a customer, a recurring objection or a decision — and open the source conversations to check the answer yourself.
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An ecommerce-focused helpdesk and AI support platform that handles order lookups, returns, and automated ticketing like Gorgias.
An ecommerce-focused helpdesk and AI support platform that handles order lookups, returns, and automated ticketing like Gorgias.
