Gorgias records 2,660,498 monthly visits with +2.4% month-over-month growth and Contact for Pricing pricing. WAPlus records 98,398 monthly visits with +1.4% growth and Freemium pricing.
Conversational AI and helpdesk built for ecommerce brands
Turn WhatsApp Web into a CRM with automation, translation, and AI
| Dimension / Metric | | |
|---|---|---|
| Official Domain | gorgias.com | waplus.io |
| Pricing Model | Contact for Pricing | Freemium |
| Monthly Visits | 2.66M (2,660,498) | 98.4K (98,398) |
| MoM Traffic Delta | +61.65K (+2.4%) | +1.38K (+1.4%) |
| Primary Market & Share | 🇺🇸 United States (65.9%) | 🇨🇳 China (16.4%) |
| Direct Visits / mo | 2.07M | 36.73K |
| User Rating | 4.7 | 4.4 |
| Supported Platforms | Website | Website |
Conversational AI and helpdesk built for ecommerce brands
Pre-trained on over a billion conversations and grounded in your store's live order, customer and product data, with your tone, policies and guardrails applied.
Email, chat, SMS, WhatsApp, Instagram, Facebook and phone all arrive in one queue, on the same customer record as Fin-style AI resolutions and human replies.
Agents and the AI can cancel orders, issue refunds, apply discounts or upsell directly inside the ticket without switching tools.
Orders, customers and products are pulled natively into the ticket view, with 300+ additional integrations across the ecommerce stack.
Turn WhatsApp Web into a CRM with automation, translation, and AI
Invite teammates and sync WhatsApp contacts and chats into a shared team inbox for collaboration and coordinated follow-ups.
Connect HubSpot, Salesforce, Zoho, or webhooks to view and update records and create notes, tasks, deals, and tickets from WhatsApp Web.
Set keyword-based or reply-all auto replies, schedule messages, use reusable quick replies, and broadcast to many contacts at once.
Translate incoming and outgoing messages in real time across more than 150 languages, with automatic or manual settings.
SpecialistAn enterprise-grade autonomous AI agent platform that automates customer service, sales, and complex CRM workflows.
SpecialistAn enterprise-grade autonomous AI agent platform that automates customer service, sales, and complex CRM workflows.
All-in-one customer platform for email, SMS, CRM, and automation
A leading AI-first customer service platform offering advanced multi-channel routing and the Fin AI agent.
The AI-native CRM for agentic revenue teams
A unified customer conversation platform bringing multi-channel messaging and AI agents into a single collaborative team inbox.
A unified customer conversation platform bringing multi-channel messaging and AI agents into a single collaborative team inbox.
AI-first customer support platform with a shared inbox built in
SpecialistConnects autonomous AI agents directly to company knowledge bases to resolve customer support tickets with high accuracy.
SpecialistConnects autonomous AI agents directly to company knowledge bases to resolve customer support tickets with high accuracy.
A popular ecommerce customer service platform featuring trainable AI chatbots and a unified multi-channel shared inbox.
A popular ecommerce customer service platform featuring trainable AI chatbots and a unified multi-channel shared inbox.
One shared inbox for WhatsApp, Instagram, Messenger, Telegram and web chat — with AI agents on top.
One shared inbox for WhatsApp, Instagram, Messenger, Telegram and web chat — with AI agents on top.
WhatsApp chatbot, CRM, and marketing automation in one dashboard
An omnichannel customer service and live chat platform designed specifically for ecommerce brands with built-in AI automation.
An omnichannel customer service and live chat platform designed specifically for ecommerce brands with built-in AI automation.
An ecommerce-focused helpdesk and AI support platform that handles order lookups, returns, and automated ticketing like Gorgias.
An ecommerce-focused helpdesk and AI support platform that handles order lookups, returns, and automated ticketing like Gorgias.
