Hiver records 140,328 monthly visits with -28.4% month-over-month growth and Freemium, Free Trial, Paid, Free pricing. Serviceaide records 40,899 monthly visits with +13.1% growth and Contact for Pricing pricing.
Agentic customer service platform where teams and AI resolve support together
AI-powered enterprise service management with agentic Luma AI
| Dimension / Metric | | |
|---|---|---|
| Official Domain | hiverhq.com | serviceaide.com |
| Pricing Model | Freemium, Free Trial, Paid, Free | Contact for Pricing |
| Monthly Visits | 140.33K (140,328) | 40.9K (40,899) |
| MoM Traffic Delta | -55.69K (-28.4%) | +4.74K (+13.1%) |
| Primary Market & Share | 🇺🇸 United States (51.4%) | 🇺🇸 United States (54.9%) |
| Direct Visits / mo | 94.58K | 27.85K |
| User Rating | 4.3 | 4.3 |
| Supported Platforms | Website | Website |
Agentic customer service platform where teams and AI resolve support together
Handle email, chat, Slack, Teams, voice, WhatsApp and a help center from one workspace, with shared inboxes for teams that stay in Gmail.
AI investigates issues across past conversations, docs, connected systems and codebases, then drafts contextual replies and takes action with approval.
Define how AI resolves complex multi-step requests, deploy across every channel, and test performance on real scenarios before going live.
AI reviews resolved tickets to spot gaps in the help center and turn proven resolutions into new articles, keeping documentation current.
AI-powered enterprise service management with agentic Luma AI
A conversational AI engine that deflects tickets and automates support, with actions grounded in your knowledge base, permissions and policy.
Unified incident, request, change, asset, knowledge and service catalog management with risk-aware, automated change approvals.
A self-service portal and virtual agent that let users solve problems without submitting a ticket, driving first-contact resolution.
Captures, curates and surfaces enterprise knowledge where people work so answers are findable and consistent.
Free / Open-sourceAutonomous enterprise AI agents and CRM intelligence powered by Salesforce Data 360 and Atlas.
Free / Open-sourceAutonomous enterprise AI agents and CRM intelligence powered by Salesforce Data 360 and Atlas.
Free / Open-sourceFree live chat, inbox and AI helpdesk for your website
Free / Open-sourceAI-first customer service with a natively integrated AI agent
Robust AI-first customer engagement and messaging platform, but typically more expensive than Hiver's email-centric shared inbox.
Robust AI-first customer engagement and messaging platform, but typically more expensive than Hiver's email-centric shared inbox.
Centralized messaging inbox that unites social channels and WhatsApp chats, but lacks Hiver's deep Google Workspace integration.
Centralized messaging inbox that unites social channels and WhatsApp chats, but lacks Hiver's deep Google Workspace integration.
Feature-rich live chat and shared inbox platform with strong multichannel support, offering a more flexible free tier.
Feature-rich live chat and shared inbox platform with strong multichannel support, offering a more flexible free tier.
AI-powered customer experience platform unifying support, sales, and service
AI-powered customer experience platform unifying support, sales, and service
User-friendly customer service platform featuring powerful autonomous AI bots, though less integrated with Google Workspace than Hiver.
User-friendly customer service platform featuring powerful autonomous AI bots, though less integrated with Google Workspace than Hiver.
Affordable omnichannel helpdesk and live chat software with integrated FAQ and workflow automation tools.
Affordable omnichannel helpdesk and live chat software with integrated FAQ and workflow automation tools.
SpecialistAgentic B2B support platform unifying every channel, AI agents, and customer context
SpecialistAgentic B2B support platform unifying every channel, AI agents, and customer context
SpecialistAgentic AI assistant that resolves employee requests end-to-end
SpecialistAI-first help desk that resolves tickets, not just sorts them
