Intercom records 2,764,543 monthly visits with -5.8% month-over-month growth and Free Trial, Paid pricing. Listo records 3,061 monthly visits with -71.5% growth and Contact for Pricing pricing.
AI-first customer service platform with a native AI agent for every conversation
Guest service and venue operations software for stadiums, arenas and hospitality venues
| Dimension / Metric | | |
|---|---|---|
| Official Domain | intercom.help | getlisto.io |
| Pricing Model | Free Trial, Paid | Contact for Pricing |
| Monthly Visits | 2.76M (2,764,543) | 3.06K (3,061) |
| MoM Traffic Delta | -170.52K (-5.8%) | -7.67K (-71.5%) |
| Primary Market & Share | 🇺🇸 United States (32.9%) | 🇺🇸 United States (100%) |
| Direct Visits / mo | 1.79M | 1.2K |
| User Rating | 4.7 | 4 |
| Supported Platforms | Website | Website |
AI-first customer service platform with a native AI agent for every conversation
A support-trained AI agent that resolves customer conversations across chat, email, phone and Slack, averaging around 76% resolution according to Intercom's own benchmark data.
Bring chat, email, social and messaging channels into one workspace so agents see every conversation with full customer context.
Track customer issues, back-office work and widespread tracker problems so nothing falls through the cracks and customers stay informed.
Manage and optimize the content that powers Fin, Copilot and your Help Center, with reporting on how each article performs across touchpoints.
Guest service and venue operations software for stadiums, arenas and hospitality venues
Guests request service from a branded suite tablet or QR page; the request routes to the right attendant's watch and closes out when handled, so managers can see response and completion times.
Guests scan a QR code to browse the venue menu, order, and pay from their own phone with no app to install. Suites and groups can pre-order before the event.
Stands submit restock requests in a few taps, the warehouse works one prioritized queue, and every request shows who owns it and when it was delivered.
Employees tap an NFC card at a shared tablet and immediately see where to report; managers get a live record of arrivals and assigned locations before doors open.
Free / Open-sourceCompletely free live chat and ticketing tier, but features a dated interface and less advanced AI tools.
Free / Open-sourceCompletely free live chat and ticketing tier, but features a dated interface and less advanced AI tools.
Superior multi-channel messaging aggregation across WhatsApp and social apps, but weaker native knowledge base tools.
Superior multi-channel messaging aggregation across WhatsApp and social apps, but weaker native knowledge base tools.
More affordable pricing with a clean shared inbox, but less sophisticated AI-first automation compared to Intercom Fin.
More affordable pricing with a clean shared inbox, but less sophisticated AI-first automation compared to Intercom Fin.
Automated compliance, risk, and trust management powered by AI
Automated compliance, risk, and trust management powered by AI
SpecialistFaster AI knowledge base integration and ticket deflection, but lacks a full native live chat infrastructure.
SpecialistFaster AI knowledge base integration and ticket deflection, but lacks a full native live chat infrastructure.
Simpler setup for small businesses with robust built-in chatbots, but less advanced enterprise ticketing features.
Simpler setup for small businesses with robust built-in chatbots, but less advanced enterprise ticketing features.
Excellent multi-brand management and embedded FAQ features, but features a less modern user interface overall.
Excellent multi-brand management and embedded FAQ features, but features a less modern user interface overall.
Stronger ecommerce integrations and automated workflows, but less polished native mobile apps for on-the-go support agents.
Stronger ecommerce integrations and automated workflows, but less polished native mobile apps for on-the-go support agents.
Free / Open-sourceA visual AI planner built for every neurotype
Free / Open-sourceA visual AI planner built for every neurotype
SpecialistBetter suited for B2B tech companies tracking complex account context, but lacks Intercom's broad consumer retail footprint.
SpecialistBetter suited for B2B tech companies tracking complex account context, but lacks Intercom's broad consumer retail footprint.
Free / Open-sourceTurn policies into AI-enforced workflows you can prove
Free / Open-sourceTurn policies into AI-enforced workflows you can prove
Traditional helpdesk with solid multichannel ticketing, but slower innovation in generative AI support workflows.
Traditional helpdesk with solid multichannel ticketing, but slower innovation in generative AI support workflows.
