
Free / Open-sourceCompletely free live chat and ticketing tier, but features a dated interface and less advanced AI tools.
Intercom records 2,764,543 monthly visits with -5.8% month-over-month growth and Free Trial, Paid pricing. Retner (formerly The Botmode) records 0 monthly visits with -100% growth and Free Trial, Paid pricing.

AI-native WhatsApp marketing and retention platform for D2C brands
| Dimension / Metric | ![]() | ![]() |
|---|---|---|
| Official Domain | intercom.help | thebotmode.com |
| Pricing Model | Free Trial, Paid | Free Trial, Paid |
| Monthly Visits | 2.76M (2,764,543) | 0 (0) |
| MoM Traffic Delta |
|---|
| -170.52K (-5.8%) |
| -43 (-100%) |
| Primary Market & Share | 🇺🇸 United States (32.9%) | 🌐 Global (—) |
|---|
| Direct Visits / mo | 1.79M | 0 |
|---|
| User Rating | 4.7 | 4.1 |
|---|
| Supported Platforms | Website | Website |
|---|

AI-first customer service platform with a native AI agent for every conversation
A support-trained AI agent that resolves customer conversations across chat, email, phone and Slack, averaging around 76% resolution according to Intercom's own benchmark data.
Bring chat, email, social and messaging channels into one workspace so agents see every conversation with full customer context.
Track customer issues, back-office work and widespread tracker problems so nothing falls through the cracks and customers stay informed.
Manage and optimize the content that powers Fin, Copilot and your Help Center, with reporting on how each article performs across touchpoints.

AI-native WhatsApp marketing and retention platform for D2C brands
Broadcasts, catalog messages, flow chatbots, order alerts and drip campaigns run on the official WhatsApp Business API with scheduling and audience targeting.
Automated recovery journeys re-engage shoppers who left a basket behind, while COD-to-prepaid nudges cut return-to-origin losses for eCommerce brands.
An optional AI chatbot resolves support and pre-sales queries and recommends products, while AI voice agents place personalised outbound calls for COD verification.
Unlimited segments update in real time based on campaign activity and shopping behaviour, with WhatsApp, SMS, Voice, Instagram, RCS and email handled in one inbox.

Free / Open-sourceCompletely free live chat and ticketing tier, but features a dated interface and less advanced AI tools.

AI-powered customer conversation platform for B2C messaging at scale
More affordable pricing with a clean shared inbox, but less sophisticated AI-first automation compared to Intercom Fin.

Build autonomous AI agents for WhatsApp, email, voice, and every channel your customers use.

AI-first WhatsApp marketing and engagement platform built on official WhatsApp Business APIs
SpecialistFaster AI knowledge base integration and ticket deflection, but lacks a full native live chat infrastructure.

Simpler setup for small businesses with robust built-in chatbots, but less advanced enterprise ticketing features.

One shared inbox for WhatsApp, Instagram, Messenger, Telegram and web chat — with AI agents on top.

WhatsApp chatbot, CRM, and marketing automation in one dashboard

Excellent multi-brand management and embedded FAQ features, but features a less modern user interface overall.
Autonomous AI agents for every customer conversation, on every channel

Build customer-facing AI agents for support, sales, and product guidance

Free / Open-sourceCompletely free live chat and ticketing tier, but features a dated interface and less advanced AI tools.
AI-powered customer conversation platform for B2C messaging at scale
More affordable pricing with a clean shared inbox, but less sophisticated AI-first automation compared to Intercom Fin.
AI-first WhatsApp marketing and engagement platform built on official WhatsApp Business APIs
SpecialistFaster AI knowledge base integration and ticket deflection, but lacks a full native live chat infrastructure.
Simpler setup for small businesses with robust built-in chatbots, but less advanced enterprise ticketing features.
One shared inbox for WhatsApp, Instagram, Messenger, Telegram and web chat — with AI agents on top.
Excellent multi-brand management and embedded FAQ features, but features a less modern user interface overall.
Build customer-facing AI agents for support, sales, and product guidance