
More advanced AI customer support agents and robust helpdesk features, but typically higher pricing than Respond.io.

Respond.io records 1,606,802 monthly visits with -8.7% month-over-month growth and Freemium pricing. Zigpoll AI records 14,298 monthly visits with -36.7% growth and Freemium, Paid pricing.

Know exactly why customers buy — and why they don't
| Dimension / Metric | ![]() | ![]() |
|---|---|---|
| Official Domain | respond.io | app.zigpoll.com |
| Pricing Model | Freemium | Freemium, Paid |
| Monthly Visits | 1.61M (1,606,802) | 14.3K (14,298) |
| MoM Traffic Delta |
| -152.34K (-8.7%) |
| -8.29K (-36.7%) |
| Primary Market & Share | 🇲🇾 Malaysia (17.4%) | 🇺🇸 United States (59.7%) |
|---|
| Direct Visits / mo | 1.24M | 11.22K |
|---|
| User Rating | 4.5 | 4.3 |
|---|
| Supported Platforms | Website | Website |
|---|

AI-powered customer conversation platform for B2C messaging at scale
Bring WhatsApp, TikTok, Instagram, Facebook, Telegram, email and web chat into one shared inbox so no customer thread gets lost between apps.
AI agents qualify leads, answer routine questions, route to the right teammate and follow up automatically when conversations go quiet.
Track tags, custom fields, lead status and lifecycle stage per contact, and move deals through a pipeline without a separate CRM.
Reach thousands of customers with one message, and capture new leads directly from social ads and website links.

Know exactly why customers buy — and why they don't
Ask buyers why they purchased right at checkout and tie every answer to a real Shopify order, so you see revenue, AOV and repeat rate by channel.
Catch visitors as they are about to leave and learn what stopped them from converting, so you can fix friction at the point it happens.
Ask the 0 to 10 question on the thank-you page, by email or by SMS, with each score arriving alongside the order and the reason behind it.
AI analyses free-text answers in real time, and you can ask plain-English questions about your data and get answers in seconds.

More advanced AI customer support agents and robust helpdesk features, but typically higher pricing than Respond.io.


Your agentic AI business team for global e-commerce and sourcing

Conversational AI and helpdesk built for ecommerce brands
#3Easier setup for live chat and shared inboxes, but less powerful automation workflow builder than Respond.io.

SpecialistAI-first WhatsApp marketing and engagement platform built on official WhatsApp Business APIs

Simpler chatbot builder and e-commerce integrations, but fewer advanced multi-channel routing options than Respond.io.

Streamlined team inbox for WhatsApp and messaging apps, but lacks Respond.io's advanced AI agent workflow builder.

Solid multi-channel helpdesk and live chat features, but less sophisticated visual workflow automation than Respond.io.

AI feedback capture that ties customer requests to revenue

Strong omnichannel routing across social messaging apps, but less extensive enterprise ticketing features than Respond.io.
Privacy-first AI surveys with end-to-end encrypted responses

Turn customer voices into confident decisions
Easier setup for live chat and shared inboxes, but less powerful automation workflow builder than Respond.io.
SpecialistAI-first WhatsApp marketing and engagement platform built on official WhatsApp Business APIs
Simpler chatbot builder and e-commerce integrations, but fewer advanced multi-channel routing options than Respond.io.
Streamlined team inbox for WhatsApp and messaging apps, but lacks Respond.io's advanced AI agent workflow builder.
Solid multi-channel helpdesk and live chat features, but less sophisticated visual workflow automation than Respond.io.
Privacy-first AI surveys with end-to-end encrypted responses