Gorgias registra 2.660.498 visitas mensuales con un crecimiento intermensual de +2,4 % y un modelo de precios Precio a consultar. Risotto registra 6750 visitas mensuales con un crecimiento de -3,6 % y un modelo de precios Precio a consultar.
IA conversacional y helpdesk creados para marcas de ecommerce
Risotto is an AI help desk that lives inside your communication tools. Its agent resolves internal support requests end to end - answering questions from your knowledge bases, routing tickets by intent, and automating access approvals and provisioning - so employees never leave Slack, email, or Google Workspace.
| Dimensión / Métrica | | |
|---|---|---|
| Dominio oficial | gorgias.com | tryrisotto.com |
| Modelo de precios | Precio a consultar | Precio a consultar |
| Visitas mensuales | 2,66 M (2.660.498) | 6,75 mil (6750) |
| Variación de tráfico intermensual | +61,65 mil (+2,4 %) | -251 (-3,6 %) |
| Mercado principal y cuota | 🇺🇸 Estados Unidos (65,9 %) | 🇺🇸 Estados Unidos (63 %) |
| Visitas directas / mes | 2,07 M | 2,67 mil |
| Valoración de usuarios | 4,7 | 4,2 |
| Plataformas compatibles | Sitio web | Sitio web |
IA conversacional y helpdesk creados para marcas de ecommerce
Preentrenado con más de mil millones de conversaciones y anclado en los datos en vivo de pedidos, clientes y productos, con tu tono, políticas y barreras aplicadas.
Correo, chat, SMS, WhatsApp, Instagram, Facebook y teléfono llegan a una sola cola, sobre el mismo registro de cliente que las resoluciones de la IA y las respuestas humanas.
Agentes y la IA pueden cancelar pedidos, emitir reembolsos, aplicar descuentos o vender adicionalmente dentro del ticket sin cambiar de herramienta.
Pedidos, clientes y productos se muestran de forma nativa en el ticket, con más de 300 integraciones adicionales del stack de ecommerce.
Risotto is an AI help desk that lives inside your communication tools. Its agent resolves internal support requests end to end - answering questions from your knowledge bases, routing tickets by intent, and automating access approvals and provisioning - so employees never leave Slack, email, or Google Workspace.
Risotto answers routine questions from Notion, Confluence, Drive, Slack and third-party docs, keeps answers current as documents change, and turns threads into knowledge articles.
Escalated tickets are investigated against the employee's credentials, tool logs and chat history, then a draft solution is prepared for one-click agent approval.
Employees request access in Slack or email; Risotto handles approvals, time-based rules and dynamic policies, then provisions users through your IAM/IGA tools with a full audit trail.
Route questions to IT, HR, Finance, Legal, Engineering or Sales Ops by intent rather than keyword, with RBAC controls and category auto-tagging.
EspecializadoAn enterprise-grade autonomous AI agent platform that automates customer service, sales, and complex CRM workflows.
EspecializadoAn enterprise-grade autonomous AI agent platform that automates customer service, sales, and complex CRM workflows.
Gratis / Código abiertoAtención al cliente con IA y un agente nativamente integrado
A unified customer conversation platform bringing multi-channel messaging and AI agents into a single collaborative team inbox.
A unified customer conversation platform bringing multi-channel messaging and AI agents into a single collaborative team inbox.
An omnichannel customer support platform providing shared inboxes, helpdesks, and no-code AI chat agents for growing businesses.
An omnichannel customer support platform providing shared inboxes, helpdesks, and no-code AI chat agents for growing businesses.
EspecializadoConnects autonomous AI agents directly to company knowledge bases to resolve customer support tickets with high accuracy.
EspecializadoConnects autonomous AI agents directly to company knowledge bases to resolve customer support tickets with high accuracy.
Una popular plataforma de atención al cliente para comercio electrónico con chatbots de IA entrenables y una bandeja de entrada unificada multicanal.
Una popular plataforma de atención al cliente para comercio electrónico con chatbots de IA entrenables y una bandeja de entrada unificada multicanal.
Una plataforma de servicio al cliente omnicanal y chat en vivo diseñada específicamente para marcas de comercio electrónico con automatización de IA integrada.
Una plataforma de servicio al cliente omnicanal y chat en vivo diseñada específicamente para marcas de comercio electrónico con automatización de IA integrada.
Una plataforma de soporte y helpdesk centrada en el comercio electrónico que gestiona consultas de pedidos, devoluciones y tickets automatizados como Gorgias.
Una plataforma de soporte y helpdesk centrada en el comercio electrónico que gestiona consultas de pedidos, devoluciones y tickets automatizados como Gorgias.
EspecializadoAn AI-native contact center platform deploying conversational agents across digital messaging channels and voice support.
EspecializadoAn AI-native contact center platform deploying conversational agents across digital messaging channels and voice support.
Gratis / Código abiertoAgentes de IA que responden, cotizan y toman pedidos en todos los canales de mensajería
Gratis / Código abiertoAgentes de IA que responden, cotizan y toman pedidos en todos los canales de mensajería
Asistente de IA agéntica que resuelve solicitudes de empleados de principio a fin
Asistente de IA agéntica que resuelve solicitudes de empleados de principio a fin
Kayako is an AI-first help desk built around Kay, an AI support agent that triages tickets, drafts and sends replies, takes actions like refunds and updates, and resolves routine cases automatically. It can run as your full help desk or plug into tools such as Zendesk, Freshdesk and Intercom without a migration.
Kayako is an AI-first help desk built around Kay, an AI support agent that triages tickets, drafts and sends replies, takes actions like refunds and updates, and resolves routine cases automatically. It can run as your full help desk or plug into tools such as Zendesk, Freshdesk and Intercom without a migration.
